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Being charged for 123 when I haven't used it

adsalets — Mon, 27 Sep 2021 10:18:40 GMT

I have noticed on my last 3 bills I have been charged for the service 123 which I haven't used. Twice it's been for 2 calls and once for 3 calls, each call is 50p. I was wondering if any one else has had this issue.

Re: Being charged for 123 when I haven't used it

Keith_Beddoe — Mon, 27 Sep 2021 10:23:31 GMT

@adsalets

Can be caused by a line fault. Is there any noise on your phone when you make a call?

Re: Being charged for 123 when I haven't used it

imjolly — Mon, 27 Sep 2021 10:24:23 GMT

try search for calls to 123 there are numerous posts

https://community.bt.com/t5/Bills-Packages/Erroneous-Bill-Charges-to-123/m-p/2109256

Re: Being charged for 123 when I haven't used it

adsalets — Mon, 27 Sep 2021 10:32:31 GMT

Thank you