https://community.bt.com/t5/Archive-Staging/Rewards-Card-Account/m-p/2185982#M1258765 <P>I received my confirmation email to claim my rewards but nothing happens when I click claim reward. It just takes me to my account.&nbsp;<BR /><BR /></P><P>I also have two account numbers and unsure why as I only have 1 service.&nbsp;<BR /><BR /></P><P>Can anyone help?</P> Wed, 29 Sep 2021 09:42:45 GMT Shell2909 2021-09-29T09:42:45Z https://community.bt.com/t5/Archive-Staging/Rewards-Card-Account/m-p/2185982#M1258765 <P>I received my confirmation email to claim my rewards but nothing happens when I click claim reward. It just takes me to my account.&nbsp;<BR /><BR /></P><P>I also have two account numbers and unsure why as I only have 1 service.&nbsp;<BR /><BR /></P><P>Can anyone help?</P> Wed, 29 Sep 2021 09:42:45 GMT https://community.bt.com/t5/Archive-Staging/Rewards-Card-Account/m-p/2185982#M1258765 Shell2909 2021-09-29T09:42:45Z https://community.bt.com/t5/Archive-Staging/Rewards-Card-Account/m-p/2186491#M1258766 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/294528">@Shell2909</a>,</P> <P>Thank you for posting. I'm sorry you haven't been able to claim you BT Reward Card. If you send me your details, I'll be able to give you a hand.</P> <P>I have sent you a private message with instructions on how to contact the team.&nbsp; You can access your messages via the envelope icon at the top right of the screen, or click on this link,&nbsp;<A href="https://community.bt.com/t5/notes/privatenotespage" target="_blank" rel="noopener" data-di-id="di-id-a29ca84d-571c97fd">Private messages</A></P> <P>Thanks,</P> <P>Paddy</P> Fri, 01 Oct 2021 13:57:13 GMT https://community.bt.com/t5/Archive-Staging/Rewards-Card-Account/m-p/2186491#M1258766 PaddyB 2021-10-01T13:57:13Z