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Not able to add account to MYBT

Maximo1970 — Thu, 30 Sep 2021 14:48:58 GMT

Hi everyone

I'm trying to add my account in the MYBT portal. But keep getting the same issue each time, as per the below. I'm not able to select how to confirm the PIN. I have changed all the details in my profile, there is a landline number as well as a mobile number. Also I have a primary email address and a secondary one.

Does anyone have any ideas? Or is this a call to BT directly?

Re: Not able to add account to MYBT

PaddyB — Thu, 30 Sep 2021 18:25:09 GMT

Hi @Maximo1970,

Thank you for posting. I'm sorry you haven't been able to add your account. If you send me your details, I'll be able to give you a hand.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Not able to add account to MYBT

DavidM — Mon, 04 Oct 2021 09:52:36 GMT

Thanks for taking my call @Maximo1970 . I'm glad I was able to get this set up for you.

Cheers

David