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”Something Went Wrong” error blocking login on my laptop

KevinS1974 — Thu, 30 Sep 2021 15:56:51 GMT

Hi BT Moderator

I noticed in other Forum posts that you have been involved in resolving previous errors of the above matter. I am having the same problems accessing from my work laptop and thought it was my company IT blocking the website. I have cleared all cookies and cache and done everything else suggested in other forum posts. It understand it could be something to do with "open orders" blocking login. I have checked my BT Sport & email accounts.

I do appear to have an outstanding credit of £1.21 on my email account and wondered if that is blocking the login and can be cleared please? I am currently unable to access my services from my laptop, despite being able to on my TV and Android devices. I don't seem to be able to get through to your Help chat online, so do you know how I can contact Technical support or the Mod as they state in other chats?

Thanks in advance! Kind regards Kevin

Re: Unable to log into my BT account - "Something went wrong. Please try again."

KevinS1974 — Thu, 30 Sep 2021 15:15:48 GMT

Hi Guys

Were you able to get this resolved in the end? I am having the same problems accessing from my work laptop and thought it was my company IT blocking the website. I have cleared all cookies and cache and done everything else suggested in other forum posts.

It appears it could be something to do with "open orders" blocking login. I have checked my email account and I do appear to have a credit of £1.21 on account and wondered if that is blocking things? Can't get through to only chat, so do you know if you know how to contact Technical support or the Mod as they state in other chats? Thanks in advance!

Kind regards Kevin

Re: ”Something Went Wrong” error blocking login on my laptop

Keith_Beddoe — Thu, 30 Sep 2021 15:41:36 GMT

@KevinS1974

This is a public forum, please edit out your account number.