https://community.bt.com/t5/Archive-Staging/cancelling-accounts/m-p/2186377#M1258806 <P>why does BT make it so hard to cancel accounts? I have been in conversation with Rachel/Olivia/Paul/Michael and Sean to discuss the closure of my broadband/TV and mobile accounts. What a nightmare - why don't you make it easy - such as listening to the customer and doing what we ask? No - instead i revceive emails confirming incorrect cancellation dates (twice) and yesterday after asking Sean to confirm my mobile has been cancelled - he sends an email that confirms my broadband is cancelled.</P><P>Soemthing needs to improve.....</P> Fri, 01 Oct 2021 05:40:36 GMT Trim 2021-10-01T05:40:36Z https://community.bt.com/t5/Archive-Staging/cancelling-accounts/m-p/2186377#M1258806 <P>why does BT make it so hard to cancel accounts? I have been in conversation with Rachel/Olivia/Paul/Michael and Sean to discuss the closure of my broadband/TV and mobile accounts. What a nightmare - why don't you make it easy - such as listening to the customer and doing what we ask? No - instead i revceive emails confirming incorrect cancellation dates (twice) and yesterday after asking Sean to confirm my mobile has been cancelled - he sends an email that confirms my broadband is cancelled.</P><P>Soemthing needs to improve.....</P> Fri, 01 Oct 2021 05:40:36 GMT https://community.bt.com/t5/Archive-Staging/cancelling-accounts/m-p/2186377#M1258806 Trim 2021-10-01T05:40:36Z