This topic

Getting chat scripts sent to email

mp120 — Sat, 02 Oct 2021 12:29:53 GMT

I am trying simply to get my chats with the online advisor sent to me by email. I have had three goes at this online and one go by telephone. Each time, I am assured that this has been done but it has not happened. I am having the same experience with getting landline calls transferred to my mobile.

Does anyone else have the same issue? I feel I have exhausted all the contact methods. I could understand if I am told neither is possible, but I am told each time that this is done.

Re: Getting chat scripts sent to email

jpshaywood — Sat, 02 Oct 2021 15:10:35 GMT

My last 3 chats have not arrived

Re: Getting chat scripts sent to email

mp120 — Sat, 02 Oct 2021 18:51:36 GMT

Hello. The complaints department rang me today and guessed that there is a problem with the chat system. The adviser said that he would send out a paper copy of my chats. It might be worth trying this route.