https://community.bt.com/t5/Archive-Staging/Services/m-p/2186757#M1258881 <P>Hi,&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/283004">@taylormade</a>&nbsp;welcome to the community and thanks for posting. You normally wouldn't be restricted if a direct debit is set up to pay the bill however, this can happen if there's an outstanding balance from a previous bill still owed.&nbsp;</P> <P>I'd recommend getting in touch with our <A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_self">billing team</A> on this link to find out whats happened.</P> <P>Thanks</P> <P>Neil</P> Sun, 03 Oct 2021 08:27:07 GMT NeilO 2021-10-03T08:27:07Z https://community.bt.com/t5/Archive-Staging/Services/m-p/2186752#M1258880 <P>Hi my direct debit isn't due for 7 days yet but my services have today been suspended is this a common occurrence with bt?</P> Sun, 03 Oct 2021 08:02:43 GMT https://community.bt.com/t5/Archive-Staging/Services/m-p/2186752#M1258880 taylormade 2021-10-03T08:02:43Z https://community.bt.com/t5/Archive-Staging/Services/m-p/2186757#M1258881 <P>Hi,&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/283004">@taylormade</a>&nbsp;welcome to the community and thanks for posting. You normally wouldn't be restricted if a direct debit is set up to pay the bill however, this can happen if there's an outstanding balance from a previous bill still owed.&nbsp;</P> <P>I'd recommend getting in touch with our <A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_self">billing team</A> on this link to find out whats happened.</P> <P>Thanks</P> <P>Neil</P> Sun, 03 Oct 2021 08:27:07 GMT https://community.bt.com/t5/Archive-Staging/Services/m-p/2186757#M1258881 NeilO 2021-10-03T08:27:07Z https://community.bt.com/t5/Archive-Staging/Services/m-p/2186765#M1258882 <P>Thank you issue resolved&nbsp;</P> Sun, 03 Oct 2021 08:56:34 GMT https://community.bt.com/t5/Archive-Staging/Services/m-p/2186765#M1258882 taylormade 2021-10-03T08:56:34Z https://community.bt.com/t5/Archive-Staging/Services/m-p/2186770#M1258883 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/283004">@taylormade</a>&nbsp;Good, I'm glad you got sorted.&nbsp;</P> Sun, 03 Oct 2021 09:09:27 GMT https://community.bt.com/t5/Archive-Staging/Services/m-p/2186770#M1258883 NeilO 2021-10-03T09:09:27Z