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Xbox Series X Code

ollieg53 — Mon, 04 Oct 2021 11:47:16 GMT

Hi,

I hope you can help, I have logged onto MyBT and scrolled down to My Offers to get my Xbox Series X Code (as i am a bt broadband and TV customer) - however there is only a PS5 code. I understand i should be able to choose which console i would like but unfortunately this option is not available.

Any help would be much appreciated.

Thanks,

Ollie

Where is the Xbox series X code?!

benalfa147 — Mon, 04 Oct 2021 11:06:07 GMT

Hello,

I am in the Xbox series X queue but I cannot find the code under the my offers section. I can only see the PS5 one.

How can I get a code?

Regards

Re: Where is the Xbox series X code?!

JohnC2 — Tue, 05 Oct 2021 13:50:16 GMT

Hi All, thanks for posting and sorry for the confusion over this offer.

I've checked and confirmed that the Xbox will not show on your MyBT account.
Instead, customers who pre-registered their details on bt.com/broadband/gaming would be contacted via email if successful.

cheers

John

Re: Where is the Xbox series X code?!

benalfa147 — Tue, 05 Oct 2021 21:47:28 GMT

Thanks - I had registered interest but didn't receive a code. Can you explain what "if successful" means please? I don't understand sorry

Re: Where is the Xbox series X code?!

JohnC2 — Wed, 06 Oct 2021 09:24:38 GMT

Hi @benalfa147, thanks for posting back. All customers were contacted by email so please check your spam/junk folder.

Cheers

John

Re: Where is the Xbox series X code?!

benalfa147 — Wed, 06 Oct 2021 11:35:07 GMT

Hello, I checked them at the time and have just checked again but didn't receive one

Re: Where is the Xbox series X code?!

garybs29 — Wed, 06 Oct 2021 11:58:12 GMT

This is just a guess on my part but they only have limited stock so I think the if successful part means if you've registered your details & a codes allocated to you then you'll get an email, there's likely not enough stock for everyone who's registered their interest on each drop

Re: Where is the Xbox series X code?!

JohnC2 — Wed, 06 Oct 2021 12:35:41 GMT

Hi @benalfa147, I'm sorry you didn't receive a code.

Everyone on the mailing list has been emailed - if the email isn't in your junk / trash folder, then it's been missed or the registration didn't go through at the time. Please re-register again at www.bt.com/broadband/gaming and we'll let you know when new stock comes in.

Cheers

John

Re: Where is the Xbox series X code?!

benalfa147 — Mon, 18 Oct 2021 10:34:24 GMT

Hello,

There is another stock drop now however I still haven't received a code.

Re: Where is the Xbox series X code?!

PaddyB — Mon, 18 Oct 2021 15:18:11 GMT

Hi @benalfa147,

Thank you for posting. I'm sorry if you haven't received the Code to order the Xbox Series X from the BT Shop.

The invites are normally sent out in order. If you haven't received the code it probably means there were people in front of you in the queue.

I'm sorry if you've missed out this time and hopefully you'll get one soon.

Thanks,

Paddy

Re: Where is the Xbox series X code?!

benalfa147 — Tue, 19 Oct 2021 06:43:44 GMT

Ok, thanks for the reply.

The previous moderator said "Everyone on the mailing list has been emailed - if the email isn't in your junk / trash folder, then it's been missed or the registration didn't go through at the time"

Is that not correct?

Thanks

Re: Where is the Xbox series X code?!

PaddyB — Tue, 19 Oct 2021 07:22:28 GMT

Hi @benalfa147,

Thank you for replying. There can be 1000s of users on the waiting list and the BT shop might only get in a few 100 consoles when the stock arrives.

Each console gets a unique code and that's emailed out to users on the list. Often the demand is great than the available stock.

Each code entitles that user to to order a Console. If they don't place an order in a few hours the code expires and a new one is generated and emailed to the next user on the list.

Thanks,

Paddy

Re: Where is the Xbox series X code?!

benalfa147 — Tue, 19 Oct 2021 11:52:30 GMT

Thanks for the information on how it works, that's great