This topic

Deal accepted then page crashed

lyn6 — Wed, 06 Oct 2021 15:39:57 GMT

Hiya
My BT broadband is due to finished in December. Yesterday I received an Email showing me my options if I stayed with BT . Among the deals was one for £19.99 providing I signed up quickly. I clicked to proceed and got most of the way through only for the page to go off line "we'll be right back". I gave up eventually and went to bed. This morning the deal has disappeared! Can anyone help me please?

Re: Deal accepted then page crashed

Keith_Beddoe — Wed, 06 Oct 2021 15:44:37 GMT

@lyn6

Are you sure it was from BT, as there are lots of scam emails circulating which make you enter your account details, just to steal them. £19.99 seems much too cheap, unless its just for a landline service?

Its also a bit too early to offer renewals for December.

Re: Deal accepted then page crashed

lyn6 — Wed, 06 Oct 2021 15:45:20 GMT

Hi Keith. Definitely BT as I logged in to access it. Luckily I took a screen shot 🙂

Re: Deal accepted then page crashed

Keith_Beddoe — Wed, 06 Oct 2021 16:08:25 GMT

@lyn6 wrote:

Hi Keith. Definitely BT as I logged in to access it. Luckily I took a screen shot 🙂

Provided you did not log in via a link posted in the email, and instead logged into MyBT the usual way, then you should be fine.

Its very easy for an email link to take you to a copy of what you would expect to see, although its a fake page.

https://www.bt.com/help/email/email-security/what-is-a-phishing-scam--is-the-email-i-have-received-genuine-

Is the email trying to create a sense of urgency or panic? A common tactic of fraudsters

I would not have expected a message saying they would be right back, as its an automated page.

You can always ring BT and find out whether anything was sent.

Re: Deal accepted then page crashed

lyn6 — Wed, 06 Oct 2021 15:56:03 GMT

100% BT site

Re: Deal accepted then page crashed

Keith_Beddoe — Wed, 06 Oct 2021 16:01:55 GMT

@lyn6 wrote:

100% BT site

Then it may be worth calling 0800 800 030, and confirm that the offer was accepted, as it does seem very cheap.

Re: Deal accepted then page crashed

lyn6 — Wed, 06 Oct 2021 16:20:02 GMT

Just called them. The guy spoke to his manager who said it was an online deal so I needed to speak on the chat line.

That directs me to log on which takes me to the pages to offers today (not yesterday) or to contact the community (you) - and so the circle is complete 🙂 🙂 🙂

Re: Deal accepted then page crashed

pippincp — Wed, 06 Oct 2021 16:38:18 GMT

Can you post the screenshot?

Re: Deal accepted then page crashed

lyn6 — Wed, 06 Oct 2021 17:17:13 GMT

Sorry I've just been on chat. They say there is nothing they can do a offer isn't available and offered me £24.99. There's a new offer of £21.92 online tonight!
They've lodged a complaint but nothing will happen because I rejected the £24.99 offer they made

Re: Deal accepted then page crashed

lyn6 — Thu, 07 Oct 2021 17:00:49 GMT

Late last night I received an email to say they'd closed my complaint down. I spoke to them again this evening and they have honoured to price offered to me before site crashed. Thanks for your advice.