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BT Account - Cannot find Account Details

CTaylor95 — Fri, 08 Oct 2021 06:45:40 GMT

Hi,

I joined BT roughly a month ago now and have also paid my first bill however upon sign in to my account I get the following error message;

'Sorry, we can’t get your account details at the moment'.

Is anybody able to assist with this? I believe it is also stopping me from claiming my Rewards Card.

Thanks.

Re: BT Account - Cannot find Account Details

NeilO — Fri, 08 Oct 2021 09:02:47 GMT

Hi, @CTaylor95 welcome to the community and thanks for posting, have you used the same BT ID that you previously set up with other BT accounts?

There may be old accounts on there that are no longer able to display any info but you should be able to choose the correct account number from the drop-down. Let me know how you get on?

Thanks

Neil

Re: BT Account - Cannot find Account Details

CTaylor95 — Fri, 08 Oct 2021 10:48:59 GMT

Hi @NeilO ,

Turns out I had to assign the account to myself even though it already is? Either way - all sorted, cheers!

Re: BT Account - Cannot find Account Details

NeilO — Fri, 08 Oct 2021 10:51:46 GMT

@CTaylor95 I'm glad you got sorted.