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Topcashback

ClaudiL — Fri, 08 Oct 2021 19:11:24 GMT

Hi all,

I decided to take the plunge recently and order the Full fibre 900 from BT, as Topcashback were doing a great deal at the time.

For whatever reason my purchase did not seem to track so i raised a claim, as I have all the details and confirmation that it was clicked and should have tracked.

I have all the order numbers associated with my purchase as I screenshot'd my original order.

The claim now says 'waiting for the retailer'

Can someone please explain what I need to expedite this, as it was the only reason i ordered the package in the first place and i am not happy.

Regards

claudine

Re: Topcashback

JohnC2 — Mon, 11 Oct 2021 08:38:57 GMT

Hi @ClaudiL, welcome to the forum, and thanks for posting. Sorry that you've not received your TCB yet. It can take up to 8 weeks according to the TCB Website. Was your service activated over 8 weeks ago?

Cheers John

Re: Topcashback

ClaudiL — Mon, 11 Oct 2021 14:03:54 GMT

Hi John,

my service was activated about 4 weeks ago

thanks

Re: Topcashback

JohnC2 — Mon, 11 Oct 2021 14:34:47 GMT

Hi @ClaudiL, thanks for posting back. It's still early so give in another 4 weeks and if you are still having trouble getting your cashback post back and let us know.

cheers

John

Re: Topcashback

ClaudiL — Mon, 11 Oct 2021 17:45:56 GMT

Thank you, I will do that

👍