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Removing account from Bt Id

Katie91 — Mon, 11 Oct 2021 22:01:51 GMT

Hi, I'm trying to remove an account from my bt I'd. I made an order for broadband and there was an issue with the order so it was cancelled and re ordered but its added both accounts to my bt id account and need to remove the inactive account. Thanks

Re: Removing account from Bt Id

gg30340 — Mon, 11 Oct 2021 22:29:40 GMT

Call BT 0800.800.150 and ask for Billing. They should be able to remove the accounts.

Re: Removing account from Bt Id

Katie91 — Mon, 11 Oct 2021 22:30:59 GMT

Thankyou I tried that also live chat. I'll try again tomorrow. Thanks

Re: Removing account from Bt Id

PaddyB — Tue, 12 Oct 2021 09:01:27 GMT

Hi @Katie91,

Thank you for posting. If you send me your details, I'll be able to help you get that account removed from your My BT.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy