This topic

Openreach address incorrect

steveihs — Thu, 14 Oct 2021 12:35:15 GMT

Hi. As the subject says my address is incorrect on openreach database. Anyone advise best course of action to correct this asap. I have emailed openreach but as of yet have no response.

Re: Openreach address incorrect

licquorice — Thu, 14 Oct 2021 12:44:41 GMT

You need to contact your ISP (BT, I assume as you are posting ona BT forum) and get them to raise an ORDI request with Openreach.

Re: Openreach address incorrect

NeilO — Thu, 14 Oct 2021 13:12:58 GMT

Hi @steveihs welcome to the community and thanks for posting, are you a BT customer? If you are I can help you get an ORDI request raised with Openreach.

Thanks

Neil

Re: Openreach address incorrect

steveihs — Thu, 14 Oct 2021 13:37:04 GMT

As of now I am not a BT customer I have contacted BT to put a line in the new place but as address is incorrect they will not do this.

Re: Openreach address incorrect

imjolly — Thu, 14 Oct 2021 13:39:33 GMT

do you have broadband or phone with another provider?

Re: Openreach address incorrect

NeilO — Thu, 14 Oct 2021 13:39:55 GMT

@steveihs we can only raise ORDI requests for customers who are already with us, who currently provides the line to your address?

Thanks

Neil

Re: Openreach address incorrect

steveihs — Thu, 14 Oct 2021 13:49:37 GMT

I am moving into the address this month but cannot get the line installed, it is not a new building just has the wrong address on openreach.

Re: Openreach address incorrect

NeilO — Thu, 14 Oct 2021 13:57:10 GMT

@steveihs Thanks for clarifying that, you'll not be able to do the order online so I'd recommend calling sales on 0800 800 150 and ask them to put the order through as a bronze address. Let me know how you get on.

Thanks

Neil