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Mobile sim card order I did not place

pcpc — Fri, 22 Oct 2021 13:44:40 GMT

Has anyone had email notification of an order they did not place?

Yesterday I upgraded my broadband - which went very well and I got the usual email notification.

Then about an hour later I got another email saying I had placed an order for a sim card.

Then I got a phone call from BT saying it was a mistake and it would be cancelled.

Today I got another email to say the sim card had been dispatched.

I have no written (email) confirmation from BT to say it was a mistake and I will not get billed.

Has anyone else had a similar experience?

Re: Mobile sim card order I did not place

Carlusha — Fri, 22 Oct 2021 14:00:15 GMT

I would check on your MyBT which should, in theory at least, show you what is taking place together with any corrections.

Re: Mobile sim card order I did not place

pcpc — Fri, 22 Oct 2021 15:25:51 GMT

Thanks Carlusha

Thanks for your help

Had a look there are two orders one for my broadband upgrade which I did order and one for the sim card which I did not. The smart hub 2 for the upgrade has can be tracked to a post office hub in Yorkshire but seems to have been there since midnight. The sim card says it wont be delivered until the 26th Monday even though the email said they would be billing me for the service from today.

It all seems strange for BT who have always provided a very quick service in the past.

Re: Mobile sim card order I did not place

Les-Gibson — Fri, 22 Oct 2021 16:46:14 GMT

I had exactly the same problem when I renewed my broadband contract over 18 months ago now, I received a data only sim.
I rang CS on 0800 800 150 and returned the unwanted SIM to them, it's still down on my account as having been supplied but I'm not getting charged for it