This topic

Automatic compensation account refund following fault

BJS1 — Mon, 25 Oct 2021 09:42:56 GMT

How do I get my automatic compensation back from my BT account? There was an accident which demolished the telegraph pole and I have received the approx £105 compensation. I gave called to request this back only to be told it’s not possible! Why?not? Nowhere can I find this information from the website!

Re: Automatic compensation account refund following fault

pottyperson — Mon, 25 Oct 2021 09:58:39 GMT

Compensation is routinely paid via a credit to your account; the sum will be set against your future bills until it's used up.

Re: Automatic compensation account refund following fault

BJS1 — Mon, 25 Oct 2021 10:15:16 GMT

That will take the best part of a year! Seems ridiculous when EE can do it! Any other account in credit, would receive the money back.

Re: Automatic compensation account refund following fault

JohnC2 — Mon, 25 Oct 2021 10:16:45 GMT

Hi @BJS1, welcome to the forum, and thanks for posting. Sorry that you were told you could not have the credit refunded back to you.

Have you received a bill since the compensation was awarded?
If yes and you would like the money refunded to you then we can arrange that for you.

cheers

John

Re: Automatic compensation account refund following fault

BJS1 — Mon, 25 Oct 2021 10:35:20 GMT

Not 100% sure when this is, definitely this week, think it’s usually around 27th monthly.

Re: Automatic compensation account refund following fault

JohnC2 — Mon, 25 Oct 2021 11:01:44 GMT

Hi @BJS1, thanks for posting back and comeback to us after the bill is issued and we'll be happy to arrange a refund of your credit balance.

cheers

John

Re: Automatic compensation account refund following fault

BJS1 — Wed, 27 Oct 2021 09:38:17 GMT

Hi John, my account has been produced today and is showing a credit balance of over £100. Please can this be sent back to me. Many thanks

Re: Automatic compensation account refund following fault

DavidM — Wed, 27 Oct 2021 10:05:49 GMT

Hi @BJS1 ,

Thanks for posting. I can arrange the refund for you. I'll drop you a private message now so you can get in touch.

Cheers

David

Re: Automatic compensation account refund following fault

JohnC2 — Wed, 27 Oct 2021 13:08:55 GMT

Hi @BJS1, thanks for taking my call earlier, and just to confirm the refund has been arranged and will be back in your account in the next 5 working days.

Cheers

John