This topic

Verification problems

SBenn — Mon, 25 Oct 2021 13:33:51 GMT

Hi all, I'm new here so I hope I'm posting in the right place!

I've been trying to attach my BT account to my BT id and absolutely nothing seems to be working! I get to the point where it says it will send a verification code to my email but nothing ever comes through. It says if it doesn't work I can choose another email address or phone number to send it through to instead but never gives me an option to actually change where its sent to.

If anyone has any idea of what I can do it would be greatly appreciated!

Re: Verification problems

JohnC2 — Mon, 25 Oct 2021 14:17:23 GMT

Hi @SBenn, welcome to the forum, and sorry you are having difficulty getting your BTID set up.

Have a chat with the Billing Live Chat Team and they'll be able to help you get this completed.

cheers

John

Re: Verification problems

SBenn — Mon, 25 Oct 2021 15:25:42 GMT

Hi John,
Thank you for the welcome and your comment. I've already spoken to them and was just told to follow the verification process, which I did, but I keep getting stuck at that same point. No emails come through with the verification code and there's no option to change how I get the code.

Re: Verification problems

DavidM — Mon, 25 Oct 2021 16:14:51 GMT

Thanks for getting back @SBenn .

Sorry this hasn't worked out with the live chat guys. I'll be happy to take a look at this for you. I'll drop you a private message now so you can get in touch.

Cheers

David

Re: Verification problems

PaddyB — Tue, 26 Oct 2021 12:46:37 GMT

Hi @SBenn,

Thank you for taking my call today. I'm glad we were able to help get the My BT set up.

Thanks, Paddy