This topic

What’s the point of this “my BT” user journey?

independentrage — Tue, 26 Oct 2021 11:29:21 GMT

I want to remove big sport.

I login to “my BT”.

Go on “your products”.

Go on “TV and sport”

It says I have “big sport”

All makes sense so far. So I click on “swap your package”.

“We can’t show you any personalised deals at the moment…” with a button to “see standard deals” that opens a new tab in a logged out state.

What is the point of this? Is it just broken?

Thanks - Chris

Re: What’s the point of this “my BT” user journey?

DavidM — Tue, 26 Oct 2021 16:13:36 GMT

Hi @independentrage and welcome to our community.

I'm sorry you're having trouble removing the Big Sport online. I'd like to take a closer look at this for you. I'll need a few details so I'll drop you a private message now so you can get in touch.

Cheers

David

Re: What’s the point of this “my BT” user journey?

NigelB72 — Tue, 26 Oct 2021 16:45:35 GMT

@independentrage scroll down the page a bit and there's a section for NowTV. There's an option to Manage your passes.