This topic

INCORRECT ADDRESS

emylee96 — Wed, 27 Oct 2021 09:22:09 GMT

i am trying to order a phoneline with BT in order to get broadband to my property, everytime i go to order a landline it shows my address then when going to check out it cuts out half my address so the order can not be completed, i am registered with royal mail with my correct address, BT are blaming openreach and openreach are blaming BT so im not really getting any further ahead, has anyone help me please?

Re: INCORRECT ADDRESS

DavidM — Wed, 27 Oct 2021 09:27:48 GMT

Hi @emylee96 and welcome to our community.

Thanks for posting about your order, sorry you're having problems. Can you just confirm is this for a flat i.e. flat 1, 1, the street (example) or for a house? Is it a new build or is there an existing line?

Cheers

David

Re: INCORRECT ADDRESS

emylee96 — Wed, 27 Oct 2021 13:19:49 GMT

no, this is for my land that i moved on august last year, theres no existing line

Re: INCORRECT ADDRESS

Keith_Beddoe — Wed, 27 Oct 2021 13:22:49 GMT

@emylee96

You would need to follow the process for ordering a new phone line first. Once that has been provided, then the Openreach database will be updated and you will be able to see what broadband options are available to you.

Place an order for a line only using this link - https://www.bt.com/landline/deals

If the address doesn't appear properly when you enter the postcode, there is a section underneath where you can manually enter the address. This will raise the order with the address showing as bronze and it will prompt Openreach to carry out a survey to confirm the routing. Once the routing is updated the order will then progress as normal. You can then add broadband once you have the line up and running.

If extra work is needed, then you will be given an estimate of the cost.