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Halo 3+

Mallad — Wed, 27 Oct 2021 12:36:35 GMT

Having ordered Halo 3+ my package arrived today but it only contained an SH2 router.

As + includes complete wifi and hybrid connect I was under the impression I would receive a hybrid connect box and black disc.

I currently have three white discs to get decent wifi around my apartment so I'm not even going to plug this in as it wont be good powerful enough on its own. I suspect two black discs will be required eventually

Any ideas, have I not ordered correctly or will the disc arrive separately?

Re: Halo 3+

imjolly — Wed, 27 Oct 2021 12:40:57 GMT

this explains what you should get

https://www.bt.com/help/broadband/learn-about-broadband/bt-halo/what-is-bt-halo-and-how-can-i-get-it-

Re: Halo 3+

Mallad — Wed, 27 Oct 2021 12:55:30 GMT

OK.

I understand that and its the reason for the original question.

It says Hybrid connect - should I have received a Hybrid Connect box?

It says complete Wi-Fi - should I have received a black disk?

Re: Halo 3+

imjolly — Wed, 27 Oct 2021 13:12:28 GMT

then phone 150 or 0800800150 from mobile and request missing items