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Download speeds for an "upgrade" and fibre are just as slow as my currrent BT internet

pauloh65 — Sun, 07 Nov 2021 11:15:55 GMT

It's time for me to renew and I checked what BT had to offer first - currently I get about 15-18mbps download speeds and that's with Fibre 1. I assumed when I renewed that I could get ultra fast broadband because the lines were installed in my street about 2 years ago. But the upgrade section showed this and I'm unsure how this is meant to be a deal in any shape or form. Pay £6 extra to have the same download speed? Just doesn't make sense to me that this is the best they can offer considering I live in a city. Has anyone experienced something like this happening to them - are these estimates just inaccurate?

Re: Download speeds for an "upgrade" and fibre are just as slow as my currrent BT internet

-Richie- — Sun, 07 Nov 2021 11:57:07 GMT

You won't see any speed benefit from the offers, they do come with other benefits.

Fibre 1 to Fibre 2 will see you have 15 netprotect licenses instead of 2, you'll also get 1000GB of BT cloud storage instead of 200GB.

Halo 3 would give you the above plus the perks listed at Here

Re: Download speeds for an "upgrade" and fibre are just as slow as my currrent BT internet

gg30340 — Sun, 07 Nov 2021 12:59:13 GMT

The only way you would see a speed increase would be if your line could support the extra speed.

As your line is presently topping out at 18mbps which is no where near the top speed that Fibre 1 could give if your line supported it, which it obviously can not, there would be no point in "upgrading" to Fibre 2 purely for a speed increase because it can not deliver it. It would only be "worth it" if you wanted the extras that the product offered.

My advice would be don't "upgrade".

Re: Download speeds for an "upgrade" and fibre are just as slow as my currrent BT internet

pauloh65 — Sun, 07 Nov 2021 14:42:47 GMT

Hmm OK, guess I'll have to change providers then because other providers offer full fibre. Thanks for your help.

Re: Download speeds for an "upgrade" and fibre are just as slow as my currrent BT internet

pauloh65 — Sun, 07 Nov 2021 14:50:48 GMT

Although another note when i enter my postcode into the site as a new customer it tells me

but in my current account - i'm only offered those broadband packages.

Re: Download speeds for an "upgrade" and fibre are just as slow as my currrent BT internet

-Richie- — Sun, 07 Nov 2021 15:04:45 GMT

Give the FTTP team a call on 0800 587 4787, they'll check what's available and raise an order if you want to go ahead.

Re: Download speeds for an "upgrade" and fibre are just as slow as my currrent BT internet

gg30340 — Sun, 07 Nov 2021 15:24:21 GMT

Use this checker and post a result to see what and if FTTP is available. Use your phone number for the most accurate result.

BT Broadband (btwholesale.com)

Re: Download speeds for an "upgrade" and fibre are just as slow as my currrent BT internet

pauloh65 — Sun, 07 Nov 2021 15:37:17 GMT

Re: Download speeds for an "upgrade" and fibre are just as slow as my currrent BT internet

gg30340 — Sun, 07 Nov 2021 16:25:11 GMT

FTTP is available to you so give the number supplied by Richie a call.

Re: Download speeds for an "upgrade" and fibre are just as slow as my currrent BT internet

iniltous — Sun, 07 Nov 2021 17:13:23 GMT

It does seem that the supposed personalised ‘offers’ do not show every option available, only ( no doubt ) what some algorithm selects as the ones it thinks you would be interested in, as already said it does appear that FTTP is available , so even if you stayed on Fibre 1 , and requested to be on FTTP rather than on FTTC, then you would see a marked improvement as FTTP delivers the headline rate , there is no reduction due to distance etc, so 55Mb is what you would get, obviously though , if you wanted or needed it, 900Mb is available.

Re: Download speeds for an "upgrade" and fibre are just as slow as my currrent BT internet

crimsom — Sun, 07 Nov 2021 21:26:46 GMT

Hi @pauloh65 thank you for posting your line's BT Broadband Availability Checker result.

I was in exactly the same position as you, connected to FTTC analogue phone and digital ISP with slow download speed of 20 Mbps, with similar BT Broadband Availability Checker result.

Working from home, I watched Openreach install full fibre to the local telegraph pole. Openreach are now a separate organisation from BT getting on for two years, the BT logo does not appear on their most recent vehicles. However Openreach continues to be wholesale, not retail. This means that an ISP (maybe BT) has to order the full fibre connection to your house, so you get FTTP. Ultrafast Full Fibre broadband service providers | Openreach

The difficulty is that the corporate Openreach record keeping of full fibre upgrades is erratic. So I asked corporate Openreach when full fibre will be deployed so I can ask ISP to provide FTTP. Corporate Openreach replied saying there were no plans to provide full fibre next year. Availability Checker Enquiry | Openreach

ISP web pages said that FTTP was not available, contrary to me seeing full fibre on local telegraph pole and neighbour getting FTTP at start of October 2021 (last month).

So I phoned BT Sales, and they passed me to BT Technical Support - both saying there was no local full fibre. So I said, I am looking at full fibre on my local telegraph pole and it is live. So BT Technical Support put the FTTP order in and Openreach 1st and 2nd Stage installation were completed towards end of October 2021. The small ONT modem is currently checking what speeds can be delivered. BT Full Fibre 100 is currently delivering 150 Mbps download, and 30 Mbps upload for £30 per month.

The moral of my story is seeing is believing. Have a look around for full fibre underground from local cabinet (not FTTC) or overhead full fibre on the telegraph pole. If there is local provision, neighbours having Openreach Customer Service Point (CSP) box on their house, put your ISP FTTP order in and Openreach will visit to survey and confirm 1st Stage installation (or not). Openreach will provide 1st Stage installation only if you agree to the installation on your property.

Hope that this information is useful. Kind regards.

What’s Involved in an Openreach FTTP Full-Fibre Broadband Installation? | Increase Broadband Speed