https://community.bt.com/t5/Archive-Staging/Renewal-and-Minimum-Service-Standards/m-p/2193966#M1259655 <P>Ok, I've got a Renewal in 35 days, I'm currently paying BT £49.91 a month, and they say if I don't do anything it goes up to £56.91 a month.<BR /><BR />Obviously I'm not going to put up with that.<BR /><BR />So I'm on Fibre 2 with 57Mbit to 73Mbit download, with a 17Mbit to 18Mbit upload, and a minimum guarantee service of 52Mbit...<BR /><BR />Did a speed test using MyBT and I'm getting 41Mbit, the option they've given me is I can end my contract without penalty.<BR /><BR />Ok, so the speed has been **bleep**e the last 12 months, and despite repeated visits from the Engineers I've received no compensation, and the service has actually got slower, was 51Mbit at the start.<BR /><BR />So I see what they offer if I were a new customer, turns out they don't guarantee anything in my postcode above 45Mbit for Fibre 1 or Fibre 2., and Fibre Essentials is nothing above 32Mbit guaranteed.<BR /><BR />Then I check what I get for a Renewal of my Fibre 2, apparently they want to knock off £16.92 a month, so we're down to £32.99, with 33Mbit Minimum Guarantee download.<BR /><BR />Now I was tempted to just leave it and pay the £56.91 a month, and then report a speed fault every two months, to get £20 off each time, to drop my effective monthly payments down to £46.91, but it seems I'm going to renew at £32.99 instead.<BR /><BR />Anyone else experienced this practice of promising a faster service, not getting it, and then ending up with a big monthly discount at renewal?</P> Wed, 10 Nov 2021 14:24:25 GMT M5WJF 2021-11-10T14:24:25Z https://community.bt.com/t5/Archive-Staging/Renewal-and-Minimum-Service-Standards/m-p/2193966#M1259655 <P>Ok, I've got a Renewal in 35 days, I'm currently paying BT £49.91 a month, and they say if I don't do anything it goes up to £56.91 a month.<BR /><BR />Obviously I'm not going to put up with that.<BR /><BR />So I'm on Fibre 2 with 57Mbit to 73Mbit download, with a 17Mbit to 18Mbit upload, and a minimum guarantee service of 52Mbit...<BR /><BR />Did a speed test using MyBT and I'm getting 41Mbit, the option they've given me is I can end my contract without penalty.<BR /><BR />Ok, so the speed has been **bleep**e the last 12 months, and despite repeated visits from the Engineers I've received no compensation, and the service has actually got slower, was 51Mbit at the start.<BR /><BR />So I see what they offer if I were a new customer, turns out they don't guarantee anything in my postcode above 45Mbit for Fibre 1 or Fibre 2., and Fibre Essentials is nothing above 32Mbit guaranteed.<BR /><BR />Then I check what I get for a Renewal of my Fibre 2, apparently they want to knock off £16.92 a month, so we're down to £32.99, with 33Mbit Minimum Guarantee download.<BR /><BR />Now I was tempted to just leave it and pay the £56.91 a month, and then report a speed fault every two months, to get £20 off each time, to drop my effective monthly payments down to £46.91, but it seems I'm going to renew at £32.99 instead.<BR /><BR />Anyone else experienced this practice of promising a faster service, not getting it, and then ending up with a big monthly discount at renewal?</P> Wed, 10 Nov 2021 14:24:25 GMT https://community.bt.com/t5/Archive-Staging/Renewal-and-Minimum-Service-Standards/m-p/2193966#M1259655 M5WJF 2021-11-10T14:24:25Z https://community.bt.com/t5/Archive-Staging/Renewal-and-Minimum-Service-Standards/m-p/2194005#M1259656 <BLOCKQUOTE><HR /><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/238015">@M5WJF</a>wrote:<BR /><P>report a speed fault every two months, to get £20 off each time, to drop my effective monthly payments down to £46.91, but it seems I'm going to renew at £32.99 instead.</P><HR /></BLOCKQUOTE><P>It's capped at 4 claims per year.</P><BLOCKQUOTE><HR /><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/238015">@M5WJF</a>wrote:<BR /><P>Anyone else experienced this practice of promising a faster service, not getting it, and then ending up with a big monthly discount at renewal?</P><HR /></BLOCKQUOTE><P>BT have changed how they do speed estimates a few months back, rather than an estimate using various factors it uses observed speeds, the speeds at renewal are based on the speeds recently observed.</P> Wed, 10 Nov 2021 17:34:00 GMT https://community.bt.com/t5/Archive-Staging/Renewal-and-Minimum-Service-Standards/m-p/2194005#M1259656 -Richie- 2021-11-10T17:34:00Z