You've ordered something from us, and we need to finish your order before you can see personalised…

PipA — Thu, 11 Nov 2021 12:13:52 GMT

I’ve upgraded from Full Fibre 100, to Full Fibre 300.

When I try and check my benefits on the MyBT app, this is the message I get.

”You've ordered something from us, and we need to finish your order before you can see personalised TV or broadband deals. But you can still add mobile with us.”

i would like to get the email for six months game pass, by I can’t until order is closed, I think.

My broadband is working at the new speed without problem.

And the technician had to cancel the call out appointment to set up the router, but I was told my current Smart Hub 2 router would will be fine.

Re: You've ordered something from us, and we need to finish your order before you can see personalis

JohnC2 — Fri, 12 Nov 2021 16:24:07 GMT

Hi @PipA, welcome to the forum, and thanks for posting. The open order on your account will be the reason you can't place a new order.

Have a look at your order acknowledgement see what date the order is/was to complete on. If that date has passed call in and speak with our Full Fibre team and they'll be able to get this fixed for you.

cheers

John

This topic

You've ordered something from us, and we need to finish your order before you can see personalised…

Re: You've ordered something from us, and we need to finish your order before you can see personalis