This topic

WHO TO CONTACT

polish — Sat, 13 Nov 2021 10:06:02 GMT

Hope this is on the correct board.

Who do I need to contact to end a contract that expires on the 18th November as they have gone into hospital and broadband not now needed?

Many thanks

Re: WHO TO CONTACT

imjolly — Sat, 13 Nov 2021 10:43:49 GMT

have you tried phoning CS 150 or 0800800150 from mobile? however you may have a problem unless you have authority to act on behalf of the account holder

Re: WHO TO CONTACT

DavidM — Sat, 13 Nov 2021 10:55:47 GMT

Hi @polish and thanks for posting.

As @imjolly has confirmed customer services on 150 will be able to help as long as you have authority to act on behalf of the account holder.

Cheers

David

Re: WHO TO CONTACT

polish — Sat, 13 Nov 2021 11:55:32 GMT

Hi yes have POA and a named person her account.

Is 150 available at weekends and if so between what times please?

Re: WHO TO CONTACT

polish — Sat, 13 Nov 2021 11:55:54 GMT

thanks David

Re: WHO TO CONTACT

imjolly — Sat, 13 Nov 2021 12:20:00 GMT

from google

https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: WHO TO CONTACT

polish — Sat, 13 Nov 2021 13:32:54 GMT

I M Jolly

Very helpful thank you