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Two stage security on private computer

JAD337 — Mon, 15 Nov 2021 16:46:04 GMT

I recently had to change my password. During that process I set up 2-stage security.

When I sign in on my personal laptop I am asked if I trust this device so I can avoid having to key in a passcode sent by SMS. Obviously I would prefer that. I am then prompted to give my laptop a name of at least 3 characters. Whatever I type in, when I click on "Confirm" I get an error message telling me to use letters, numbers, hyphens or underscores. How do I get past this problem?

Re: Two stage security on private computer

Les-Gibson — Mon, 15 Nov 2021 17:44:13 GMT

Are you entering a consecutive string with no spaces or other forbidden characters?

Re: Two stage security on private computer

JAD337 — Tue, 16 Nov 2021 07:14:53 GMT

Yes, letters, a hyphen, an underscore and numbers is all I have used. Always more than 3 characters and less than 25.

Re: Two stage security on private computer

Les-Gibson — Tue, 16 Nov 2021 11:37:55 GMT

Perhaps the system is seeing your repeated attempts to enter the same name?

If (for example) you clear cookies, then you will be asked to enter a new name and you will not be allowed to repeat any previously used names.

Re: Two stage security on private computer

JAD337 — Tue, 16 Nov 2021 13:39:28 GMT

Possibly, but I have tried different variations of the name and they've all been rejected in the same way.

I'll try clearing cookies and have another go later today.

Thanks for your help.

Re: Two stage security on private computer

JAD337 — Tue, 16 Nov 2021 18:29:51 GMT

Aha! Success!

I cleared cookies and tried yet another name and it worked!

Again, many thanks for your help.