This topic

New account not recognised

lbj — Tue, 16 Nov 2021 06:14:47 GMT

Can't add new account to old one, not showing in mybt and Can't see settings anywhere to add it.

Frustrating its been a week since service was added, Can't use bt wifi as says not opted in even though its showing up on modem wifi.

Could do with some moderator help here please.

Thanks

Re: New account not recognised

NeilO — Tue, 16 Nov 2021 10:49:36 GMT

Hi, @lbj Thanks for posting, you need to log in on the website and not the app to add a new account.

Go to www.bt.com/mybt and log in using your BT ID username and password
Click on Settings and then Account
Scroll down the page and you'll find the Add an account link

Let me know how you get on.

Thanks
Neil

Re: New account not recognised

lbj — Tue, 16 Nov 2021 13:14:46 GMT

Thanks for reply Neil, can't see settings on website either.

Re: New account not recognised

NeilO — Tue, 16 Nov 2021 14:23:10 GMT

@lbj I'm sorry the instructions are different when on a mobile web browser. Tap the grey bar that says 'Your account' then scroll down and click on the 'Manage' button underneath Your details.

Thanks

Neil

Re: New account not recognised

lbj — Tue, 16 Nov 2021 17:58:38 GMT

Neil thank you very much, everything sorted and showing how i want 👍