This topic

Order Cancellation Pending!

djpaulbailey43 — Tue, 16 Nov 2021 18:05:37 GMT

Hi all can anyone here speed things up for me?! I placed a home move order on Friday for moving my bt services to my new address. I specifically asked for an upgrade to full fibre 900 at my new build property (modem already in and on) when I checked on Saturday the order said it was just moving my existing service to my new address so I cancelled. It’s now Tuesday evening and it’s still not been fully cancelled and I can’t reorder apparently after speaking to them 3 times until it has been cancelled. I need this done asap or we won’t be able to get a seamless shift across when we move in, in a couple of weeks. Can anyone here help?

Re: Order Cancellation Pending!

djpaulbailey43 — Tue, 16 Nov 2021 20:18:16 GMT

Anybody?

Re: Order Cancellation Pending!

imjolly — Tue, 16 Nov 2021 20:36:16 GMT

From previous posts you just have to wait on BT computer system completing the set routine and no manual shortcuts

Re: Order Cancellation Pending!

djpaulbailey43 — Tue, 16 Nov 2021 20:56:07 GMT

But two days to just cancel an order?!

Re: Order Cancellation Pending!

djpaulbailey43 — Wed, 17 Nov 2021 05:22:09 GMT

Checked again this morning and it’s STILL not cancelled!!! Surely someone can help on here?!!

Re: Order Cancellation Pending!

Keith_Beddoe — Wed, 17 Nov 2021 06:19:53 GMT

@djpaulbailey43 wrote:

Checked again this morning and it’s STILL not cancelled!!! Surely someone can help on here?!!

This is just a customer to customer help forum. You will need to ring BT on 0800 800 150.

Re: Order Cancellation Pending!

djpaulbailey43 — Wed, 17 Nov 2021 07:07:22 GMT

I’ve done that several times and they say I have to wait till it cancels but it’s been since Saturday Now, get the feeling it’s not going to cancel without intervention

Re: Order Cancellation Pending!

JohnC2 — Wed, 17 Nov 2021 08:45:42 GMT

Hi @djpaulbailey43, welcome to the forum, and sorry you are still waiting on your home move order to be canceled. I appreciate how frustrating this must be but I can assure you that the cancellation can take longer than a standard connection order and we can't push the process through quicker.

I'm sure the order's team is telling you the correct information but I've sent you a Private Message and we'll be happy to check the order for you.

Cheers

John