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Why is it impossible to find contract terms?

korzha — Wed, 17 Nov 2021 21:40:42 GMT

Hi.

I would like to see terms with minimum termination period and fee for my current contract.

Is it possible to find it online in my account?

Thanks

Re: Why is it impossible to find contract terms?

Keith_Beddoe — Wed, 17 Nov 2021 21:42:15 GMT

@korzha

How to view your contract terms

First of all you need to go to this page. https://www.bt.com/appsordermgmt/secure/listoforders.do
Then select the order that you wish to view, and on the top right there will be a link saying "Show contract terms"

Re: Why is it impossible to find contract terms?

korzha — Wed, 17 Nov 2021 21:44:09 GMT

Thanks for your reply!

But I've selected the order and haven't found the link.
Even made a text search on the page.

Re: Why is it impossible to find contract terms?

gg30340 — Wed, 17 Nov 2021 21:48:07 GMT

Log onto MyBT and go to "Track Your Order" then click on the relevant order then "View Order Summary" and then click on the links regarding your order for further info,

Re: Why is it impossible to find contract terms?

korzha — Wed, 17 Nov 2021 22:20:08 GMT

Still nothing.

I have a record:
"
Tue 8 Dec 2020
Product update
for Broadband
New broadband and package contract
"
and no links with details

Re: Why is it impossible to find contract terms?

korzha — Wed, 17 Nov 2021 22:21:48 GMT

Sorry.
On the top it has "view summary" which only shows contract end date but not full contract with info on minimum contract period etc.

Re: Why is it impossible to find contract terms?

gg30340 — Thu, 18 Nov 2021 00:30:34 GMT

The contract end date is your minimum contract period. After that date you go onto a 30 day rolling contract.

Re: Why is it impossible to find contract terms?

korzha — Sun, 21 Nov 2021 13:11:55 GMT

Makes sense. Thank you!