https://community.bt.com/t5/Archive-Staging/Please-find-cheque-as-agreed/m-p/2195539#M1259825 <P>This is a customer to customer self help forum, not a link to BT.</P> <P>Call customer services 0800 800150 and ask them.</P> Thu, 18 Nov 2021 15:20:05 GMT licquorice 2021-11-18T15:20:05Z https://community.bt.com/t5/Archive-Staging/Please-find-cheque-as-agreed/m-p/2195528#M1259824 <P>Why would I get a cheque when I never closed this account</P> Thu, 18 Nov 2021 14:58:30 GMT https://community.bt.com/t5/Archive-Staging/Please-find-cheque-as-agreed/m-p/2195528#M1259824 Ralph4 2021-11-18T14:58:30Z https://community.bt.com/t5/Archive-Staging/Please-find-cheque-as-agreed/m-p/2195539#M1259825 <P>This is a customer to customer self help forum, not a link to BT.</P> <P>Call customer services 0800 800150 and ask them.</P> Thu, 18 Nov 2021 15:20:05 GMT https://community.bt.com/t5/Archive-Staging/Please-find-cheque-as-agreed/m-p/2195539#M1259825 licquorice 2021-11-18T15:20:05Z https://community.bt.com/t5/Archive-Staging/Please-find-cheque-as-agreed/m-p/2195599#M1259826 <BLOCKQUOTE><HR /><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/296399">@Ralph4</a>wrote:<BR /><P>Why would I get a cheque when I never closed this account</P><HR /></BLOCKQUOTE><P>Few reasons, you could be on a monthly payment plan and your account is in credit, this triggers a billing payment pause and generates a refund.<BR />It could be you were given goodwill, this was then refunded to you and BT have no bank details, so a cheque is issued.</P><P>Ring 0800 800 150 and speak to the billing team, they'll confirm exactly why.</P> Thu, 18 Nov 2021 17:45:18 GMT https://community.bt.com/t5/Archive-Staging/Please-find-cheque-as-agreed/m-p/2195599#M1259826 -Richie- 2021-11-18T17:45:18Z