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Smart Hub 3 Delays

andygarmin — Tue, 23 Nov 2021 12:11:28 GMT

Renewed my contract with BT earlier this month, taking advantage of the Black Friday deals and the offer of replacing my Smart Hub 2 with the new Smart Hub 3.
should have received the new Smart Hub a couple weeks ago now, but just getting “sorry it’s delayed” messages when tracking the order.

Andy body else getting the same? Or know what’s happening. BT won’t tell me anything.

Not unhappy, as they can’t charge me the new contract price until the order has been completed, so getting an upgraded packaging at the old price.

Re: Smart Hub 3 Delays

imjolly — Tue, 23 Nov 2021 12:17:01 GMT

never seen anything on forum or press about a SH3 from BT at present

Re: Smart Hub 3 Delays

andygarmin — Tue, 23 Nov 2021 12:25:29 GMT

Thanks for the response. I’ve seen plenty of rumours about a SH 3, but no formal news on its launch. So I was delighted to find out I was getting one. Especially as it allegedly uses better security protocols and Wi-Fi 6.

Guess I’ll just have to wait until arrives, if it ever does.

Re: Smart Hub 3 Delays

NeilO — Tue, 23 Nov 2021 15:17:15 GMT

Hi, @andygarmin welcome to the community and thanks for posting. I'm really sorry there must be a mistake with your order, I'll be happy to get that looked into further and arrange for a Smart Hub 2 to be sent.

I'll send you a private message in a moment so you can get in touch with the moderation team.

Thanks

Neil

Re: Smart Hub 3 Delays

VeteranISPUser — Tue, 23 Nov 2021 16:06:10 GMT

Hi @andygarmin Are you sure that you were not promised Halo 3? It would be interesting to see what it actually says on your order.

Re: Smart Hub 3 Delays

andygarmin — Tue, 23 Nov 2021 16:18:39 GMT

No it was definitely a Smart Hub 3. I’ve already got Halo 3.

but now been told that it must be a mistake as SH 3 doesn’t officially exist as yet.

Re: Smart Hub 3 Delays

denking — Mon, 17 Apr 2023 12:23:14 GMT

Bt promised to upgrade me to Bt smart Hub 2 free on 7 April due to the number of problems I have with their service. It was ordered on 7 april 2023 and I received a message on 12 April saying the package was delayed. What does that mean?

Re: Smart Hub 3 Delays

andygarmin — Mon, 17 Apr 2023 12:33:51 GMT

Unfortunately I’ve no idea what it means.

Re: Smart Hub 3 Delays

imjolly — Mon, 17 Apr 2023 12:50:11 GMT

@denking

it appears the despatch of your SH2 is taking longer than expected. you can phone CS 03301234150 and see if they can help you with more information. is there anything shown in MYBT orders about SH2 delay

Re: Smart Hub 3 Delays

denking — Mon, 17 Apr 2023 13:17:26 GMT

The only thing I see on my orders are:

Ordered on 7 April 2023

Then:

On 12 April 2023, the order is delayed!

If I bought this at a BT shop it says they deliver in 24 hours so what is the hold-up? I might just do as I threatened to do, and that is to leave BT completely and go with another ISP.

Re: Smart Hub 3 Delays

gg30340 — Mon, 17 Apr 2023 15:38:23 GMT

@denking

I am surprised that you think the Smarthub 2 is an "Upgrade". There are a lot of people on the forum who would say it's a "downgrade" because you are unable to split the 2.4Ghz and 5Ghz bands or select all the wireless channels other than just 1, 6 and 11 in the way that you can with the Smarthub and other dualband BT Hubs.

Re: Smart Hub 3 Delays

denking — Tue, 18 Apr 2023 03:52:00 GMT

All I know is I was having loads of problems with my broadband and threatened to leave BT and go with another provider. The manager emailed me and said he would 'upgrade' me and send me a new hub.

Dennis

Re: Smart Hub 3 Delays

denking — Tue, 18 Apr 2023 03:57:18 GMT

I have the BT Smart Hub at the present

Dennis

Re: Smart Hub 3 Delays

denking — Tue, 18 Apr 2023 03:58:56 GMT

The smart hub I have now gets 2.4 Ghz and 5Ghz

Dennis

Re: Smart Hub 3 Delays

gg30340 — Tue, 18 Apr 2023 04:40:33 GMT

You should start a new post stating what your problems are and hopefully you will get some assistance here because I doubt getting a new Smarthub 2 will resolve your problem.

Sending out a new hub is the go to answer when Customer Services don't know what or how to fix a problem and it gets the customer off the phone.