This topic

Re: Reward Card claiming problem

ALO — Thu, 25 Nov 2021 09:27:04 GMT

Hi I am having the same problem.

I have an old account from 2016. If I click on that account it says no rewards to claim. If I click on my new account it just shows a blank strip between the BT header and BT links found at the bottom of the screen.

Please can you help me.

Thank you.

Re: Reward Card claiming problem

DanielS — Thu, 25 Nov 2021 11:51:46 GMT

Hi @ALO,

I'm sorry to see that you can't claim it online.

We can look into this for you and see if we can claim it for you. I've sent you a private message with some information that I need. Once you reply back to me, one of my team will pick this up and get in touch with you over the next day or two.

Thanks
DanielS

Re: Reward Card claiming problem

JohnC2 — Tue, 30 Nov 2021 13:37:39 GMT

Hi @ALO, thanks for sending over your details. I've claimed the reward card for you now but I can't see a second account on your BTID. Please would you check and reply back to the Private Message I sent yesterday and let me know.

cheers

John

Re: Reward Card claiming problem

ALO — Tue, 30 Nov 2021 13:44:52 GMT

Hi,

Thank you. I have received the email saying it has been claimed and received detailsn on activating it.

Thank you for your help.

🙂

Re: Reward Card claiming problem

PaddyB — Tue, 30 Nov 2021 15:01:12 GMT

Hi @ALO,

That's great and thank you for posting back to update the thread.

Happy spending 🙂

Thanks,

Paddy

Re: Reward Card claiming problem

saunderz1996 — Fri, 25 Feb 2022 02:51:02 GMT

Hi their I've had exactly the same problem could I possibly have some help with mine too thank you stuart

Re: Reward Card claiming problem

NeilO — Fri, 25 Feb 2022 10:35:50 GMT

@saunderz1996 Welcome to the community and thanks for posting, I'm sorry you're experiencing problems claiming the reward card. I'll send you a private message so you can get in touch and we'll be happy to help.

Thanks

Neil