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New account linking to my old one (no longer in use)

MaryEllen123 — Thu, 25 Nov 2021 21:51:05 GMT

Hi,

I have just set up a new BT account after purchasing a house.

My new BT ID and account has linked itself to my old account which is no longer in use? All my details are there and it says I have two active accounts (which I don't) and it keeps going to my old account as the main one... aghhhh

any help?

Re: New account linking to my old one (no longer in use)

imjolly — Thu, 25 Nov 2021 21:53:59 GMT

Have you tried phoning CS 150. Or 0800800150 from mobile and see if they can sort it out for you

Re: New account linking to my old one (no longer in use)

MandyF — Fri, 26 Nov 2021 12:54:24 GMT

Hi @MaryEllen123,

Welcome to the BT Community and thanks for posting.

Sorry you're having issues with your BT ID, we can certainly help you with this. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks

Mandy