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Can't View Historic Bills

Roberts2 — Fri, 26 Nov 2021 11:56:29 GMT

Good afternoon

I've been a BT customer for about 3 months and get billed every month but I can't see any of my historic bills in bill history

Does anyone know how to make them visible?

Thanks

Chris

Re: Can't View Historic Bills

NeilO — Sat, 27 Nov 2021 19:21:10 GMT

Hi, @Roberts2 Thanks for posting, can you view your latest bill? If you can see your recent bill, click the link that says previous under Your bills.

Thanks

Neil

Re: Can't View Historic Bills

Roberts2 — Mon, 29 Nov 2021 04:46:55 GMT

Hi Neil

Thanks for your reply, I cant view mt latest bill its saying it cant retrieve any data and that I owe you £0. When I go to previous bills it says there are no results found I ve changed the filter and it still finds no results

Thanks

Chris

Re: Can't View Historic Bills

DavidM — Mon, 29 Nov 2021 08:22:36 GMT

Hi @Roberts2 ,

Thanks for checking that. I'm sorry you can't view the bills. I'll be happy to take a look at this for you. I'll need a few details so I'll drop you a private message now so you can get in touch.

Cheers

David