https://community.bt.com/t5/Archive-Staging/cannot-access-any-bill-information/m-p/2197126#M1259971 <P>I have logged into my BT and every time I try to access my monthly bills to download a copy it only tells me how to log on.&nbsp; Even though I'm logged into MY BT it will not let me access any information about my account.&nbsp; I just want to see monthly bills!!!</P> Fri, 26 Nov 2021 12:26:03 GMT KJ65 2021-11-26T12:26:03Z https://community.bt.com/t5/Archive-Staging/cannot-access-any-bill-information/m-p/2197126#M1259971 <P>I have logged into my BT and every time I try to access my monthly bills to download a copy it only tells me how to log on.&nbsp; Even though I'm logged into MY BT it will not let me access any information about my account.&nbsp; I just want to see monthly bills!!!</P> Fri, 26 Nov 2021 12:26:03 GMT https://community.bt.com/t5/Archive-Staging/cannot-access-any-bill-information/m-p/2197126#M1259971 KJ65 2021-11-26T12:26:03Z https://community.bt.com/t5/Archive-Staging/cannot-access-any-bill-information/m-p/2197470#M1259972 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/296681">@KJ65</a>&nbsp;Welcome to the community and thanks for posting. I've seen that happen before when there are no account details associated with the BT ID. Are you sure you're logged into the primary BT ID?</P> <OL> <LI><A href="https://www.bt.com/mybt" data-di-id="di-id-73df73e9-41150268" target="_blank">Log in to My BT&nbsp;&gt;</A></LI> <LI>Click on&nbsp;<STRONG>Your details&nbsp;</STRONG>and&nbsp;<STRONG>Account</STRONG></LI> <LI>Scroll down and you'll see if you're an Account holder or Account manager</LI> </OL> <P>Let me know how you get on&nbsp;</P> <P>Thanks</P> <P>Neil</P> Sat, 27 Nov 2021 19:45:16 GMT https://community.bt.com/t5/Archive-Staging/cannot-access-any-bill-information/m-p/2197470#M1259972 NeilO 2021-11-27T19:45:16Z