This topic

Logging into MYBT

Anthony_Ralph — Sat, 27 Nov 2021 11:45:05 GMT

Logging into MyBT (to see current bill for example) always leads to being taken to my BT email page. Trying again from there to log into MyBT just results into going round in a loop.

I'm using Win10 and Edge if that is any help.

Can anyone suggest a solution?

Anthony

Re: Logging into MYBT

licquorice — Sat, 27 Nov 2021 16:26:17 GMT

Try a different browser. Clear your cookies and cache from Edge.

Re: Logging into MYBT

Anthony_Ralph — Sat, 27 Nov 2021 16:53:12 GMT

Thanks for the quick reply

I have cleared the cache and cookies and have also tried in Chrome and Firefox. The My BT app in my android 'phone works okay.

I wonder what else I might try? Or is it something BT can do at their end?

Anthnoy

Re: Logging into MYBT

NeilO — Sat, 27 Nov 2021 18:25:14 GMT

@Anthony_Ralph I'm sorry to see you're having problems logging into MyBT. My colleague @StuartH picked up your private message. If you get back to him with the info requested he'll be able to help.

Cheers

Neil

Re: Logging into MYBT

JaySKay — Fri, 03 Dec 2021 22:52:49 GMT

Hi Anthony

Did you sort out the problem you experienced with logging in to MyBT?

I reported exactly the same problem on 19/11/2021 and I'm still waiting for a resolution.

The moderators resort to sending private messages so other members of the Community never get to know the outcome!

Your feedback would be much appreciated.

Thanks

John

Re: Logging into MYBT

Anthony_Ralph — Sat, 04 Dec 2021 00:06:19 GMT

Hello John,

My message was followed up and the MyBT account was reset using another of my email addresses.

It was done via private messages as you say...

Anthony