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Unwanted emails from BT

lensonia — Sat, 27 Nov 2021 13:03:56 GMT

Please help, my wife and I keep getting repeated emails from BT saying we haven't returned smart hub 2 kit even after returning them a month ago for which we have proof of posting and tracked delivery proof, they say we will be charged £50 pounds if we don't return them by the 4th December. How do we stop these threatening emails

Re: Unwanted emails from BT

-Richie- — Sat, 27 Nov 2021 13:44:53 GMT

Ring 0800 800 150, speak with the billing team and provide the tracking ref, the advisor will be able to manually update the system.

Re: Unwanted emails from BT

lensonia — Sat, 27 Nov 2021 14:29:08 GMT

Thanks Richie will do

Re: Unwanted emails from BT

DavidM — Sat, 27 Nov 2021 15:57:01 GMT

Hi @lensonia and welcome to our community.

I'm sorry you're receiving these unwanted emails. @-Richie- is correct, our customer service guys should be able to sort this out but if you have any problems please get back to me and I'll be happy to lend a hand.

Cheers

David

Re: Unwanted emails from BT

lensonia — Sun, 28 Nov 2021 11:15:45 GMT

So I did ring 0800 800 150 and they updated the system and also gave me a £20 discount of my next bill for my inconvenience thank you all very much.