This topic

Trying to renew online.

sirbenfro — Tue, 30 Nov 2021 11:06:34 GMT

My contract ends in January, looking to renew to Fibre2, the page keeps directing to me to the following, any ideas, other doing it by phone?

Sorry…

Digital Voice is not available at this premises. For any queries, please contact the Digital Voice trial team, contact details are within the trial welcome pack.

Re: Trying to renew online.

PaddyB — Tue, 30 Nov 2021 14:13:52 GMT

Hi @sirbenfro,

Thank you for posting. I'm sorry you haven't been able to renew your package online. If you're aren't able to do that online you would need to give BT a call on 0800 800 150.

Thanks,

Paddy

Re: Trying to renew online.

sirbenfro — Tue, 30 Nov 2021 15:26:29 GMT

Thanks, yes, I did that in the end. I explained to the lady on the phone, she tried it and said I'm getting the same error! She passed me to another lady, and after lots of question I managed to get the renewal done.

Re: Trying to renew online.

PaddyB — Tue, 30 Nov 2021 15:49:14 GMT

Hi @sirbenfro,

Thank you for posting back. I'm sorry that wasn't straightforward but I'm happy you've managed to get your package renewed.

Thanks,

Paddy