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Is BT's automatic compensation scheme still operating ?

BMUD — Tue, 30 Nov 2021 17:00:32 GMT

Is BT still doing it's automatic compensation scheme or do you have to apply for recompense for the lack of service provision ? (My latest bill takes no account of my lack of Broadband for 9 days)

Re: Is BT's automatic compensation scheme still operating ?

gg30340 — Tue, 30 Nov 2021 18:04:25 GMT

See link

Automatic Compensation | BT Help

Re: Is BT's automatic compensation scheme still operating ?

BMUD — Tue, 30 Nov 2021 21:29:33 GMT

I was called by BT today following my complaint.

Apparently, I should have been compensated automatically, but for some "unknown reason" I was missed out from the scheme.

They will now make an adjustment to my next bill in a months time.

A Code of Practice for an Automatic Compensation Scheme seems a great idea for customers, it's just a shame the code of practice doesn't appear to be followed.