https://community.bt.com/t5/Archive-Staging/Over-charged-bill-when-terminating-service/m-p/2199006#M1260128 <P>You'll be refunded automatically, don't cancel the direct debit until you receive the final bill and any pro-rata refund.<BR />BT bill in advance, the billing system doesn't factor in any pending ceases, what ever you had when the billing cycle ran is what you're advance charged.</P><P>Once your services end, a final bill is produced around 7 days later, this will update to see you were billed for services that were terminated and automatically refund anything owed.</P><P>If a direct debit is cancelled, any refund will be sent as a cheque to the registered billing address on the account.</P> Mon, 06 Dec 2021 12:08:27 GMT -Richie- 2021-12-06T12:08:27Z https://community.bt.com/t5/Archive-Staging/Over-charged-bill-when-terminating-service/m-p/2199000#M1260127 <P>My BT service was terminated on 03/12/2021. But I just realised that the latest bill I paid is charged for the period 26/11/2021 to 25/11/2021, rather than from&nbsp;26/11/2021 to 03/12/2021. I wonder how I can get refunded?</P><P>Best regards,</P><P>Lin</P> Mon, 06 Dec 2021 11:41:30 GMT https://community.bt.com/t5/Archive-Staging/Over-charged-bill-when-terminating-service/m-p/2199000#M1260127 ronal9527 2021-12-06T11:41:30Z https://community.bt.com/t5/Archive-Staging/Over-charged-bill-when-terminating-service/m-p/2199006#M1260128 <P>You'll be refunded automatically, don't cancel the direct debit until you receive the final bill and any pro-rata refund.<BR />BT bill in advance, the billing system doesn't factor in any pending ceases, what ever you had when the billing cycle ran is what you're advance charged.</P><P>Once your services end, a final bill is produced around 7 days later, this will update to see you were billed for services that were terminated and automatically refund anything owed.</P><P>If a direct debit is cancelled, any refund will be sent as a cheque to the registered billing address on the account.</P> Mon, 06 Dec 2021 12:08:27 GMT https://community.bt.com/t5/Archive-Staging/Over-charged-bill-when-terminating-service/m-p/2199006#M1260128 -Richie- 2021-12-06T12:08:27Z