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How can I remove an old account from MyBT?

sjaddy — Thu, 09 Dec 2021 12:27:00 GMT

Hi All,

have just joined BT and somehow have 2 accounts in my account. Unfortunately the default account that shows is the "wrong" one. How do I delete it to just allow the correct one to show?

When I select the correct one and go back to my.bt.com it defaults to the wrong one.

Regards

Stephen

Re: How can I remove an old account from MyBT?

imjolly — Thu, 09 Dec 2021 13:12:36 GMT

try phoning CS 150 or 0800800150 from mobile and they should be able to help you

Re: How can I remove an old account from MyBT?

JohnC2 — Sat, 11 Dec 2021 08:32:04 GMT

Hi @sjaddy welcome to the forum. Did you call in and get the old account removed from your MyBT ok?

Cheers
John