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Reward card not received

Rach992 — Fri, 10 Dec 2021 18:53:16 GMT

My broadband went live on the 8/11/2021 an when I spoke to somebody on the live chat regarding my reward he said it had been claimed an would be sent out 14 days after the cooling off period. I’ve paid my first bill and still haven’t received it. Can anybody help me with this please?

Re: Reward card not received

JohnC2 — Fri, 10 Dec 2021 19:23:35 GMT

Hi @Rach992, welcome to the forum, and sorry you've not received your reward card yet.

Would you log in to your online account and check that your order is closed and let me know?

Cheers
John

Re: Reward card not received

Rach992 — Fri, 10 Dec 2021 19:29:09 GMT

When I log in it says “We can’t get your details at the moment” I’ve had this problem since I joined. When I spoke to someone on live chat I did explain this issue an he said it had it an my reward card

Re: Reward card not received

JohnC2 — Fri, 10 Dec 2021 19:32:31 GMT

Hi @Rach992, thanks for getting back to me so promptly. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with the reward card and your access to the online account.

Cheers

John