https://community.bt.com/t5/Archive-Staging/Broadband/m-p/2201453#M1260346 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/297376">@keeva22</a>&nbsp;I'm really sorry about that, some types of lines aren't compatible with MyBT so deals won't show. We'll be happy to check if this is caused by a fault and I'll send you a private message in a moment so you can send over your details.</P> <P>In the meantime, if you'd like to discuss renewing your broadband, I'd recommend calling 0800 800 150 and ask to speak with our value team.</P> <P>Thanks</P> <P>Neil</P> Fri, 17 Dec 2021 14:47:16 GMT NeilO 2021-12-17T14:47:16Z https://community.bt.com/t5/Archive-Staging/Broadband/m-p/2201310#M1260345 <P>Hi, when I log in to try to renew my broadband it’s says I have two accounts to chose from. One says it is cancelled but the other won’t let me say any deals. When I try to clock to see what deals are available it asks me to log in.&nbsp;</P> Thu, 16 Dec 2021 18:06:30 GMT https://community.bt.com/t5/Archive-Staging/Broadband/m-p/2201310#M1260345 keeva22 2021-12-16T18:06:30Z https://community.bt.com/t5/Archive-Staging/Broadband/m-p/2201453#M1260346 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/297376">@keeva22</a>&nbsp;I'm really sorry about that, some types of lines aren't compatible with MyBT so deals won't show. We'll be happy to check if this is caused by a fault and I'll send you a private message in a moment so you can send over your details.</P> <P>In the meantime, if you'd like to discuss renewing your broadband, I'd recommend calling 0800 800 150 and ask to speak with our value team.</P> <P>Thanks</P> <P>Neil</P> Fri, 17 Dec 2021 14:47:16 GMT https://community.bt.com/t5/Archive-Staging/Broadband/m-p/2201453#M1260346 NeilO 2021-12-17T14:47:16Z