https://community.bt.com/t5/Archive-Staging/Engineer-home-improvement-charge-Incorrect/m-p/2201355#M1260347 <P>Evening, I have just received my telephone bill. Surprised to see I’ve been charged £85 for an engineer visit.<BR />I initially reported the fault via the ‘report a fault’ option on the My BT app.<BR />After not really getting very far, I went to online chat.<BR />The representative was helpful. After not being able to determine the cause of the fault he booked an engineer for me. There was no mention of charges. I have included screenshots of him apologising profusely for the inconvenience. (Can’t seem to attach them!)</P><P>The phone line was terrible and causing bad disturbance to the broadband connection. I explained that the line worked better with my phone plugged into the test socket.&nbsp;</P><P>When the engineer arrived, he found the front panel/socket of the master socket to be faulty. It was replaced. There was no mention of any of my equipment causing the issue. There was no mention that I had caused the damage ( which I hadn’t)&nbsp;</P><P>So how can I be charged for a fault with BT’s equipment? Pretty damn annoyed&nbsp;</P><P>&nbsp;</P> Thu, 16 Dec 2021 22:59:43 GMT lja1117 2021-12-16T22:59:43Z https://community.bt.com/t5/Archive-Staging/Engineer-home-improvement-charge-Incorrect/m-p/2201355#M1260347 <P>Evening, I have just received my telephone bill. Surprised to see I’ve been charged £85 for an engineer visit.<BR />I initially reported the fault via the ‘report a fault’ option on the My BT app.<BR />After not really getting very far, I went to online chat.<BR />The representative was helpful. After not being able to determine the cause of the fault he booked an engineer for me. There was no mention of charges. I have included screenshots of him apologising profusely for the inconvenience. (Can’t seem to attach them!)</P><P>The phone line was terrible and causing bad disturbance to the broadband connection. I explained that the line worked better with my phone plugged into the test socket.&nbsp;</P><P>When the engineer arrived, he found the front panel/socket of the master socket to be faulty. It was replaced. There was no mention of any of my equipment causing the issue. There was no mention that I had caused the damage ( which I hadn’t)&nbsp;</P><P>So how can I be charged for a fault with BT’s equipment? Pretty damn annoyed&nbsp;</P><P>&nbsp;</P> Thu, 16 Dec 2021 22:59:43 GMT https://community.bt.com/t5/Archive-Staging/Engineer-home-improvement-charge-Incorrect/m-p/2201355#M1260347 lja1117 2021-12-16T22:59:43Z https://community.bt.com/t5/Archive-Staging/Engineer-home-improvement-charge-Incorrect/m-p/2201385#M1260348 <P>All sorted, now. Very swiftly through BT’s call centre. <span class="lia-unicode-emoji" title=":thumbs_up:">👍🏼</span><BR />sorry for the late night rant&nbsp;</P> Fri, 17 Dec 2021 09:10:16 GMT https://community.bt.com/t5/Archive-Staging/Engineer-home-improvement-charge-Incorrect/m-p/2201385#M1260348 lja1117 2021-12-17T09:10:16Z