https://community.bt.com/t5/Archive-Staging/My-BT/m-p/2202141#M1260452 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/297492">@John371</a>, welcome to the forum, and thanks for posting. Sorry that you're having trouble accessing your MyBT.</P> <P>When was the last time you recall accessing your MyBT?<BR />Are you sure you are using the<A href="https://www.bt.com/help/security/usernames-and-passwords/more-help-with-account-roles/what-s-the-difference-between-an-account-holder-and-an-account-m" target="_self"> BTID with the Account Holder status</A>?<BR /><BR /><SPAN style="font-family: inherit;">Cheers</SPAN></P> <P>John</P> Tue, 21 Dec 2021 19:03:05 GMT JohnC2 2021-12-21T19:03:05Z https://community.bt.com/t5/Archive-Staging/My-BT/m-p/2202091#M1260451 <P>Hi,</P><P>My BT will not let me login, after entering username &amp; password then entering 2PA passcode it returns me to thw Username and Password page.</P><P>Occasionally it will open the My Email page which I do not want.</P><P>Help</P><P>John</P> Tue, 21 Dec 2021 15:35:12 GMT https://community.bt.com/t5/Archive-Staging/My-BT/m-p/2202091#M1260451 John371 2021-12-21T15:35:12Z https://community.bt.com/t5/Archive-Staging/My-BT/m-p/2202141#M1260452 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/297492">@John371</a>, welcome to the forum, and thanks for posting. Sorry that you're having trouble accessing your MyBT.</P> <P>When was the last time you recall accessing your MyBT?<BR />Are you sure you are using the<A href="https://www.bt.com/help/security/usernames-and-passwords/more-help-with-account-roles/what-s-the-difference-between-an-account-holder-and-an-account-m" target="_self"> BTID with the Account Holder status</A>?<BR /><BR /><SPAN style="font-family: inherit;">Cheers</SPAN></P> <P>John</P> Tue, 21 Dec 2021 19:03:05 GMT https://community.bt.com/t5/Archive-Staging/My-BT/m-p/2202141#M1260452 JohnC2 2021-12-21T19:03:05Z https://community.bt.com/t5/Archive-Staging/My-BT/m-p/2202148#M1260453 <P>Hi</P><P>I’am the account holder and as the username and password works with the email, it’s correct.&nbsp;</P><P>John</P> Tue, 21 Dec 2021 20:29:21 GMT https://community.bt.com/t5/Archive-Staging/My-BT/m-p/2202148#M1260453 John371 2021-12-21T20:29:21Z https://community.bt.com/t5/Archive-Staging/My-BT/m-p/2202191#M1260454 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/297492">@John371</a>, thanks for posting back. <BR /><BR />I was checking that the BTID you are using to try and access the MyBT has the account holder status claimed on it. You can have more than 1 BTID for an account. <BR />Also, do you remember when you were last able to access your MyBT?<BR /><BR />Cheers</P> <P>John</P> Wed, 22 Dec 2021 08:04:42 GMT https://community.bt.com/t5/Archive-Staging/My-BT/m-p/2202191#M1260454 JohnC2 2021-12-22T08:04:42Z