This topic

no landline

weesmokey39 — Sun, 26 Dec 2021 11:13:48 GMT

from BT ......."You have told us that your fault was fixed"

this is my tracking info dated today 26th dec i did nothing of the sort been waiting for activation since 16th dec had chat with 4 agents it's like talking to robots latest activation date is 29th dec can i cancel my contract if this fails

Re: no landline

Keith_Beddoe — Sun, 26 Dec 2021 11:18:47 GMT

@weesmokey39

What package did you order from BT Retail, as not all broadband packages include a phone line?

Is your broadband working?

Re: no landline

weesmokey39 — Sun, 26 Dec 2021 12:29:50 GMT

broadband and landline so no use trying broadband if no landline or so iv'e been told

Re: no landline

Keith_Beddoe — Sun, 26 Dec 2021 12:35:53 GMT

@weesmokey39 wrote:

broadband and landline so no use trying broadband if no landline or so iv'e been told

Not true, you can have broadband delivered down the copper wires, or optical fibre, to your house, without any phone service.

https://www.bt.com/broadband/broadband-without-landline

What broadband package did you order, and has the BT Smart Hub 2 been delivered yet?

Re: no landline

weesmokey39 — Sun, 26 Dec 2021 12:41:00 GMT

my products broadband and landline kit delivered hub 4 just finished a two year contract using hub 5 no problems being treated as a new costomer account new landline number

Re: no landline

mikejay97 — Sun, 26 Dec 2021 13:06:30 GMT

Yes can still have broadband with no landline as that is what they have done to me Christmas eve cut my land line off and put me on broadband only after i asked to be moved to a cheaper package with land line, My phone is dead but the internet is fine.

Re: no landline

imjolly — Sun, 26 Dec 2021 13:38:12 GMT

@weesmokey39

as @Keith_Beddoe has asked which broadband package have you got? if using a hh4/5 then you must be using separate modem if on FTTC or just the hub if still on older adsl

Re: no landline

weesmokey39 — Sun, 26 Dec 2021 14:05:32 GMT

as a 78 year old i do not know what all the abbreviations mean all i know is iv'e paid my landline up front the hub card reads BTHub4-H39Q also read on the community somewhere that it's no use trying to connect broadband if you do not have a landline connection but thank you all for your help i'll just have to wait this one out

Re: no landline

imjolly — Sun, 26 Dec 2021 14:10:53 GMT

which master phone socket do you have?

Re: no landline

Carlusha — Sun, 26 Dec 2021 14:13:48 GMT

@weesmokey39wrote:
i'll just have to wait this one out

Remember, for some reason your package/problem has been marked fixed. That being the case, it is better not to wait and get in touch with support again (unless your case is passed over to the Mods for assistance).

Re: no landline

weesmokey39 — Sun, 26 Dec 2021 14:21:35 GMT

number 6

Re: no landline

licquorice — Mon, 27 Dec 2021 11:54:02 GMT

The term 'Landline' is used very loosely, some folks take it to mean a telephony service others the physical pair of wires to the house.

Re: no landline

imjolly — Mon, 27 Dec 2021 13:11:25 GMT

@weesmokey39 wrote:
number 6

if you connect the hub to the top socket on master what colour is the hub light?

Re: no landline

weesmokey39 — Mon, 27 Dec 2021 20:41:41 GMT

flashing green-blue (15 secs) yellow then orange with permanent flashing broadband symbol

Re: no landline

PaddyB — Tue, 28 Dec 2021 09:25:07 GMT

Hi @weesmokey39,

Thank you for posting and welcome to the Community. I'm sorry if you've been left without service.

When your order was placed was this a home move or did you move your service from another provider? I'd like to take a look at what is happening with your order.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: no landline

weesmokey39 — Tue, 28 Dec 2021 10:20:38 GMT

Just finished 2 yr contract …..signed up as new customer for broadband +landline (new number)

Re: no landline

PaddyB — Tue, 28 Dec 2021 12:02:31 GMT

Hi @weesmokey39,

Thank you for posting back and for sending in your details. One of the team will take a look at this and get in touch with you directly.

Out of interest when you try the phone do you get a dial tone or is the line completely dead?

Thanks,

Paddy

Re: no landline

weesmokey39 — Tue, 28 Dec 2021 13:22:56 GMT

completely dead

Re: no landline update

weesmokey39 — Wed, 26 Jan 2022 14:34:38 GMT

Everythings been running good since bt found an external fault to landline engineer was in attendance for some time and fixed the problem explaining in layman's terms why he kept disapearing now and again (local communications box) i'm glad i visited the bt community link as i was getting knowwhere on chat and phone calls thanks Paddy and community for all the help given cheers