This topic

Pay As You Go Charges to Mobile phone

Mush247 — Tue, 28 Dec 2021 12:39:50 GMT

Hi,

I have been put on Pay As You Go and as far as I'm concerned call charges are 20.9 pence per minute. My son made a 18 second call to his EE Mobile and that charge on the bill is 44p for the 18 second call. I contact the service desk but they failed to explained how a 20.9 per minute charge is billed as 44p. Does anyone on here has a valid explanation why the extra 23.1 p has been added per minute?

Thanks

Re: Pay As You Go Charges to Mobile phone

Keith_Beddoe — Tue, 28 Dec 2021 12:48:17 GMT

@Mush247

Call charge rounding
Calls charged by duration only:
• Pay as you go, 500 minutes, 700 minutes and Unlimited minutes: The call charge (incl. VAT) is rounded up to the next whole penny to give the total call cost.
• Home Phone Saver Plan & all plans sold before 20th October 2019: The call charge plus the call set-up fee (excl. VAT) is rounded up to the next whole penny. We
add VAT (rounded up to the next whole penny) to give the total call cost

Re: Pay As You Go Charges to Mobile phone

Mush247 — Tue, 28 Dec 2021 12:54:23 GMT

OK, so it seems if you're using PAYG there is also a charge of 23.1 pence to connect to EE.

Re: Pay As You Go Charges to Mobile phone

PaddyB — Tue, 28 Dec 2021 14:35:36 GMT

Hi @Mush247,

Thank you for posting. When a chargeable call is made, there are the pence per minute rate along with the call set up fee.

The call setup fee is around 24.32p depending on the package.

You can find out more here - call rounding and set-up fees

Thanks,

Paddy

Re: Pay As You Go Charges to Mobile phone

Mush247 — Tue, 28 Dec 2021 14:57:23 GMT

Hi Paddy,
Thanks for you reply.
So are you saying that all chargeable calls to landline or Mobile has a setup fee of around 24.32P?
Today I have spoken to 2 agents and none of them knew what the extra charge was all about, I got 2 difference answers and none made sense.

And maybe the document that list the charges per minute should say 20.9p per minute plus connection charges, that would stop the confusion.

Thanks

Re: Pay As You Go Charges to Mobile phone

licquorice — Tue, 28 Dec 2021 15:00:58 GMT

@Mush247 wrote:

And maybe the document that list the charges per minute should say 20.9p per minute plus connection charges, that would stop the confusion.

Thanks

It does

https://www.bt.com/landline/calling-costs/

Re: Pay As You Go Charges to Mobile phone

PaddyB — Tue, 28 Dec 2021 15:05:48 GMT

Hi @Mush247,

Thank you for posting back. I'm sorry if you were given conflicting information when you called BT. The link @licquorice has posted is correct.

The call set-up charge is a one-off fee we charge once the call's connected and the pence per minute rate starts. If a call takes less than a minute, you'll pay the set-up fee plus 1 minute at the pence-per-minute rate.

Thanks,

Paddy

Re: Pay As You Go Charges to Mobile phone

licquorice — Tue, 28 Dec 2021 15:18:19 GMT

Hmm, having had a closer look, it would appear that set up fees are only applicable to the old call packages, page 21 of the tariff guide seems to indicate that no set up fee is applicable to the new plans except the Home Phone saver Plan.

Re: Pay As You Go Charges to Mobile phone

PaddyB — Tue, 28 Dec 2021 15:41:35 GMT

Hi @licquorice,

Thank you for pointing that out. Going by what is shown in the tariff guide, it looks like I was wrong

@Mush247 I'm sorry for all the conflicting information you've been given. We haven't made things easy. If you send me your details, I'll be able to get this investigated.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Pay As You Go Charges to Mobile phone

Mush247 — Tue, 28 Dec 2021 16:17:31 GMT

Well spotted that man.
Thanks

Re: Pay As You Go Charges to Mobile phone

Mush247 — Tue, 28 Dec 2021 16:33:08 GMT

Message sent.

Re: Pay As You Go Charges to Mobile phone

allanraymond — Tue, 28 Dec 2021 18:08:59 GMT

licquorice

The link https://www.bt.com/landline/calling-costs/ regarding set up fee seems to to relate to Internation Calls.

Re: Pay As You Go Charges to Mobile phone

licquorice — Tue, 28 Dec 2021 18:27:01 GMT

Yes. See message 8

Re: Pay As You Go Charges to Mobile phone

allanraymond — Tue, 28 Dec 2021 21:09:17 GMT

I read message 8 before posting and came to the conclusion my posting was looking at something different to that being quoted in message 8.

Re: Pay As You Go Charges to Mobile phone

licquorice — Tue, 28 Dec 2021 21:52:31 GMT

The link we both posted has a link to the PDF tariff guide, which I hadn't read when I posted message 6, but had when I posted message 8 after I had realised the set up fee quoted was for International Calls only. 😀