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Unable to view billing information

mikegates — Sat, 01 Jan 2022 12:27:28 GMT

I am unable to view my bills online. The access to this flashes up on the screen for a fraction of a second and then moves to scree showing 'My Products'. This is the same using Safari and Chrome.

Re: Unable to view billing information

DanielS — Sat, 01 Jan 2022 12:30:35 GMT

Hi @mikegates,

On your Chrome browser, can you try and log in using an Incognito window IE private browsing?

If you still get the same problem, let me know and I'll take a look into your account as something may have gone wrong with your online access.

Thanks
DanielS

Re: Unable to view billing information

mikegates — Sat, 01 Jan 2022 12:36:13 GMT

Thanks for your fast response DanielS. I tried this but it still has the same problem. The right page flashes on the screen and then mover to My Products page.

Re: Unable to view billing information

DanielS — Sat, 01 Jan 2022 13:01:08 GMT

Thank you @mikegates,

I've sent you a private message showing you how you can reach my team.

Thanks
DanielS