This topic

Paying for Norton

JD486 — Wed, 05 Jan 2022 09:05:34 GMT

I have just bought a new PC for Christmas and I have now learned through this forum that BT has migrated from McAfee to Norton since 13/12/21 - I had no idea.

However, when I install Norton it gives me the message:

BT Virus Protect
To keep you safe from viruses, spyware and other threats, we’ve teamed up with the cybersecurity experts from Norton.

Install BT Virus Protect on up to 15 devices included with your broadband subscription.

Protect up to 15 PCs, Macs, Android phones and tablets for £4.18 a month with the first month on us

I am confused; It says 15 devices are included in my subscription, then it says it is £4.18 a month.

It can't be both. Is it included in my BT bill or will it cost me and extra £4.18 a month?

Re: Paying for Norton

DavidM — Wed, 05 Jan 2022 10:39:35 GMT

Hi @JD486 and welcome back.

Take a look at Important updates to your virus and password protection for updates on the switch to Norton. The new app is live on Google Play store and will gradually get rolled out to customers over time – over the next couple of weeks. In the meantime, if you already have the McAfee version of the BT Virus Protect app installed, it will continue to work as normal. At some point later your device will receive the automatic update from the Google Play store, which you will need to update on your device - just as you would update any app. One you’ve got the update you’ll have to login with you BTID credential just once to activate. Please note, we are aware of an issue preventing some customers from logging in at present. We’re actively trying to put that right.

Cheers

David

Re: Paying for Norton

JD486 — Wed, 05 Jan 2022 10:49:25 GMT

thanks for the response.

However, neither your reply or the link supplied actually answers the question I asked.

Is the cost of Norton included in my monthly bill or do I have to pay £4.18 a month?

Re: Paying for Norton

DavidM — Wed, 05 Jan 2022 11:12:07 GMT

Hi @JD486 ,

Sorry I wasn't clear on that. All BT broadband customers get either 2 or 15 licences of Norton free as standard, as part of their broadband package. You can check your entitlement on MyBT. For those who are entitled to 2 licences for free but want to get 15 licences, they can upgrade to 15 licences by paying £4.18 a month with the first month free.

Cheers

David

Re: Paying for Norton

JD486 — Wed, 05 Jan 2022 11:14:08 GMT

I give up. This is like juggling soot.
Thanks anyway/

Re: Paying for Norton

licquorice — Wed, 05 Jan 2022 11:37:25 GMT

No, its quite straightforward. Depending on which broadband package you are on you will have either 2 or 15 free licences. This can be checked in MyBT. If you are only entitled to 2 free licences, further licences can be purchased.

Re: Paying for Norton

MP99 — Sat, 11 Jun 2022 18:21:33 GMT

No, it can't.

Re: Paying for Norton

-Richie- — Sat, 11 Jun 2022 20:05:51 GMT

From memory it's :

Home Essential = 2 licences
Fibre Essential = 2 licences
ADSL (Copper BB) = 2 licences
Fibre 1 = 2 licences
Fibre 2 or above (including Halo packages) = 15 licences

*Edit*
Updated my spelling errors, so as not to cause offence.

Re: Paying for Norton

JD486 — Sat, 11 Jun 2022 19:34:27 GMT

OK I'll try again

I have halo so I have 15 licences.

My original question " Is it included in my BT bill or will it cost me and extra £4.18 a month?"

That is what I asked. I still don't know.

ps. This is BRITISH telecom so we use British spellings. Licences not licenses.

Re: Paying for Norton

MP99 — Sat, 11 Jun 2022 19:55:46 GMT

You shouldn't have to guess from memory and mybt should tell me.

Re: Paying for Norton

licquorice — Sat, 11 Jun 2022 20:13:09 GMT

@JD486 of course they are included, as has been explained several times on the thread.

@MP99 it does

Re: Paying for Norton

-Richie- — Sat, 11 Jun 2022 20:09:23 GMT

@JD486wrote:
ps. This is BRITISH telecom so we use British spellings. Licences not licenses.

It's not been British Telecom since the 2nd April 1991 when the trading name was changed to just BT.
If my grammar and punctuation offends you, I apologise and will leave you to find the answers for yourself, I have since edited my reply, have a lovely weekend.

Re: Paying for Norton

gg30340 — Sat, 11 Jun 2022 21:49:44 GMT

@JD486 wrote:

OK I'll try again

I have halo so I have 15 licences.

My original question " Is it included in my BT bill or will it cost me and extra £4.18 a month?"

That is what I asked. I still don't know.

ps. This is BRITISH telecom so we use British spellings. Licences not licenses.

BRITISH telecom (should that not have a capital T).

British Telecom was rebranded in the early 90's to BT so this is not British Telecom it is a BT forum.

You first asked this question on 5th January this year. Have you not had a bill during that time that you could have checked to see if you are paying or not!

Re: Paying for Norton

JD486 — Sat, 11 Jun 2022 22:00:02 GMT

I asked this 6 months ago when I first got fibre bb.

It has popped up again tonight out of the blue.

Yes I have had bills but it doesn't say which bit is for Norton.

The trouble with this forum is that the experts know the answers and are answering questions from that perspective.

If you read the questions from the perspective of somewhere who doesn't know the answer, it is different.

I don't care how many licences I have, I don't care if British Telecom changed their trading name to just BT for short in 1991 to save ink of letters, I still haven't had my question answered.

Don't bother responding. I'm out of here.

Re: Paying for Norton

gg30340 — Sat, 11 Jun 2022 22:13:09 GMT

@JD486 wrote:

Don't bother responding. I'm out of here.

I won't, bye.

p.s You never answered about the missing capital T so guess it's only other peoples spelling errors that you care about.

Re: Paying for Norton

licquorice — Sun, 12 Jun 2022 07:18:56 GMT

Which part of 'free licences' in message 4 on the 5th January was it that you didn't understand?