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BT Hub 4

cityangel — Thu, 06 Jan 2022 23:24:14 GMT

My bt hub over the past 12 months has kept flashing orange then 5 mins later its back to blue and wifi comes back.

It used to be once a month , but the past two weeks its done it every day and last couple of days 2 or 3 times a day.

The hub is about 6/7 years old, does it need replacing? Phone is working fine.

Thanks for any help

Re: BT Hub 4

countrypaul — Fri, 07 Jan 2022 10:02:08 GMT

Have you tried a quiet line test when the problem shows?

Does the weather make a difference?

Sounds more like a line problem than a router problem but cannot be sure either way.

Have you logged a fault with BT? If three is anything obviously wrong with the line they should be able to test it. I had a similar problem in a previous house (HH2 iirc) which eventually turned out to be the fuses on pole down the lane not being plugged in fully according to the engineer who came back 3 times.

Re: BT Hub 4

cityangel — Sat, 08 Jan 2022 14:24:48 GMT

Thanks for your reply. No to the weather, haven't tried a quiet line test when it happens, how do i do that? Haven't reported it yet as assumed I maybe needed a new hub with this one being so old.

Re: BT Hub 4

imjolly — Sat, 08 Jan 2022 14:34:48 GMT

with landline dial 17070 option 2 should be silent any noise is a problem and needs reporting to CS 150

Re: BT Hub 4

licquorice — Sat, 08 Jan 2022 16:18:53 GMT

@cityangel wrote:
Thanks for your reply. No to the weather, haven't tried a quiet line test when it happens, how do i do that? Haven't reported it yet as assumed I maybe needed a new hub with this one being so old.

Far more likely to be a line problem.

Re: BT Hub 4

Keith_Beddoe — Sat, 08 Jan 2022 16:59:10 GMT

@cityangel

You may find that if you follow the online process for reporting a noisy line, the fault may go away after an automatic line test has been run, and no fault will actually be found.

The line test operates a number of relays in the exchange broadband equipment, and also in the line circuit. These relay contact do develop high resistance connections if they stand idle. Running a line test will often "clean" these contacts, and the broadband fault will go away.

This issue is specific to a normal (ADSL) connection, as the equipment is in the exchange, not the cabinet, and there are more relay contacts involved in the transmission path.

I have an ADSL connection, and when I have issues (very rarely), a line test usually fixes it.

Re: BT Hub 4

DavidM — Mon, 10 Jan 2022 09:00:44 GMT

Hi @cityangel and thanks for posting.

Sorry you're having a few problems. You posted previously about a line fault . Was this sorted at that time? Can you try the advice posted by the other members, including the quiet line test, and if there are any problems let me know.

Cheers

David

Re: BT Hub 4

cityangel — Fri, 14 Jan 2022 11:49:23 GMT

Hiya David -Good to hear from you, can always reply on you and others on here when I have a problem for which I'm grateful being a pensioner. My problems back in August were all resolved, seems a contacted guy who was doing some work for Openreach dislodged our wire in the bt box at the end of the road, once this was reconnected everything was fine, BT did compensate me for the 10 days offline so thats was fine.

My hub has been behaving since the weekend but have just gone orange, then flashing orange, thenstatic orange then few mins later blue again. I did a quiet line test whilst it was orange and no problems on the line, all very quiet and phone works fine.

What do I need to do next please, as there's obviously a problem but phone line seems fine

Re: BT Hub 4

NeilO — Fri, 14 Jan 2022 14:41:24 GMT

@cityangel I'm sorry to see you're having problems with your connection dropping out. How often is this happening?

Is it possible to connect your Hub to the test socket to see if that makes a difference? There's a helpful video showing you how to do that on this link.

Thanks

Neil

Re: BT Hub 4

cityangel — Sat, 15 Jan 2022 09:00:00 GMT

Hiya Neil,

Sorry I don't understand the video, my openreach socket has two plug in bits on it, assume one is phone wire and one hub wire? Hub went orange twice last night and again this morning so guess I have a bigger problem than I though.

Shall I ring bt as tech stuff is beyond me at my age?

Re: BT Hub 4

Keith_Beddoe — Sat, 15 Jan 2022 09:12:25 GMT

@cityangel

What does your master phone socket look like?

Re: BT Hub 4

cityangel — Sat, 15 Jan 2022 09:28:56 GMT

It looks more like 7 its says Openreach MK4 at top , right hand slot has a phone shape underneath it and left one some stars ?

Tried to attach picture but it says file too big?

Re: BT Hub 4

Keith_Beddoe — Sat, 15 Jan 2022 09:35:51 GMT

The Mk4 just means the filter, which just unclips.

These do suffer from intermittent faults.

Can you try connecting things up as shown below, and leave it like that and see if you still get the disconnections. You will need to unclip the front, and use a microfilter plugged into the test socket.

NTE 5C Test socket check

Re: BT Hub 4

cityangel — Sat, 15 Jan 2022 09:40:20 GMT

Where do i get the microfilter bit from?

Re: BT Hub 4

Keith_Beddoe — Sat, 15 Jan 2022 09:47:48 GMT

@cityangel wrote:

Where do i get the microfilter bit from?

They would normally have been supplied with the home hub 4. BT used to send two microfilters, they may still be in the box that the home hub came in. Similar to this.

Re: BT Hub 4

cityangel — Sat, 15 Jan 2022 09:55:46 GMT

I don't have the box the hub came in, got this bt hub about 7 years ago lol

Re: BT Hub 4

imjolly — Sat, 15 Jan 2022 10:00:59 GMT

as @Keith_Beddoe posted you would have used filters prior to getting the filtered master with 2 outlets you may well have just put the filter in a drawer somewhere just in case needed in future

Re: BT Hub 4

cityangel — Sat, 15 Jan 2022 10:19:53 GMT

The bt man who fitted the last socket took all the bits away with him, I know I'm over 65 but I don't have one of them, trust me

Re: BT Hub 4

imjolly — Sat, 15 Jan 2022 10:26:58 GMT

unfortunately you need a filter before you can use the test socket so can't test to see if problem internal or external. the type of master you have often can get dislodged very slightly if knocked so check that front is securely clipped in place

Re: BT Hub 4

Keith_Beddoe — Sat, 15 Jan 2022 10:43:54 GMT

@cityangel

What you can do, is to unclip the front, then clip it back on and see if its secure.

This post explains the issue.

https://community.bt.com/t5/Landline/2019-Master-Socket-kit-loose/m-p/1985566#M67755

If you would prefer to try it with a microfilter, they are readily available at minimal cost. I expect the Openreach person who visited has quite a stock now, I wonder what they do with them, I could guess.