This topic

Broadband

Scottisdull21 — Thu, 03 Feb 2022 15:18:04 GMT

I've got a life line in my house do I need to get another bt box put in .when I plug filter into wall the life line will tell me the phone is disconected. I've put the internet lead into the life line box but I don't think I'm getting enough speed for the Internet to run

Re: Broadband

Keith_Beddoe — Thu, 03 Feb 2022 15:23:16 GMT

@Scottisdull21 wrote:

I've got a life line in my house do I need to get another bt box put in .when I plug filter into wall the life line will tell me the phone is disconected. I've put the internet lead into the life line box but I don't think I'm getting enough speed for the Internet to run

Are you a BT Broadband Customer?

Re: Broadband

Scottisdull21 — Thu, 03 Feb 2022 16:44:03 GMT

Yes

Re: Broadband

Scottisdull21 — Thu, 03 Feb 2022 16:46:04 GMT

Yes I am I bt customer

Re: Broadband

Keith_Beddoe — Thu, 03 Feb 2022 16:49:32 GMT

@Scottisdull21 wrote:

Yes

You may need to speak to the people who installed your lifeline to make sure they have included a filter to prevent interference to your broadband.

This is how a lifeline should be connected if you are connecting it yourself.

Re: Broadband

DavidM — Sat, 05 Feb 2022 09:10:38 GMT

Hi @Scottisdull21 and welcome to our community.

Sorry for the late reply. @Keith_Beddoe advice is sound. The diagram he has posted shows how it should be set up. Your best bet would be to speak with the Lifeline installers who should be able to help. Let us know how you get on.

Cheers

David

Re: Broadband

Scottisdull21 — Sat, 05 Feb 2022 23:53:07 GMT

Yep all sorted

Re: Broadband

Scottisdull21 — Sat, 05 Feb 2022 23:54:20 GMT

All sorted thanks for your advice

Re: Broadband

DavidM — Sun, 06 Feb 2022 08:56:21 GMT

Thanks for getting back to let us know you got this sorted @Scottisdull21 .

All the best

David