This topic

Neighbours have fast broadband with yourselves and I have only been offered 3mb guaranteed package.

onewaysteps — Thu, 17 Feb 2022 17:59:59 GMT

I have a prime account to watch movies and cctv camera but I won't be able to have access to either with 3mb package. Why is my neighbour able to get fast broadband and I am being offered this speed?

Re: Neighbours have fast broadband with yourselves and I have only been offered 3mb guaranteed packa

licquorice — Thu, 17 Feb 2022 19:53:24 GMT

No idea without any more information.

Can you enter your phone number in the checker https://www.broadbandchecker.btwholesale.com/#/ADSL and post a screenshot of the result. Edit out your number before posting the screenshot. If you don't have a BT line currently, enter your address.

Re: Neighbours have fast broadband with yourselves and I have only been offered 3mb guaranteed packa

imjolly — Thu, 17 Feb 2022 19:53:51 GMT

Are you a BT broadband customer? If so enter your phone number and post results.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Neighbours have fast broadband with yourselves and I have only been offered 3mb guaranteed packa

onewaysteps — Thu, 17 Feb 2022 20:15:14 GMT

I just moved in and can see the bt box in the house but when I put my postcode I get 3mb unlike my neighbours property. Not sure how to resolve this. I will pay extra if needed to get it in.

Re: Neighbours have fast broadband with yourselves and I have only been offered 3mb guaranteed packa

Anonymous — Thu, 17 Feb 2022 20:27:52 GMT

How fast is "fast"? If we're talking VDSL (FTTC) then maybe the cabinet is full, leaving only ADSL as an option.

If that's the case & you're willing to pay, then see if FTTP On Demand is available on the checker. I believe there's a lower cost trial underway until May but you could still be looking at around £2.5k.

Or maybe look at a 4/5G solution if coverage is good.

Re: Neighbours have fast broadband with yourselves and I have only been offered 3mb guaranteed packa

licquorice — Thu, 17 Feb 2022 20:28:13 GMT

It's not a question of paying extra, either fast broadband is available or it isn't.

Can you please post the requested screenshot using your complete address, not just postcode.

Re: Neighbours have fast broadband with yourselves and I have only been offered 3mb guaranteed packa

licquorice — Thu, 17 Feb 2022 20:29:33 GMT

@Anonymous you would be looking at vastly more than £2.5k for FTTPod

Re: Neighbours have fast broadband with yourselves and I have only been offered 3mb guaranteed packa

onewaysteps — Thu, 17 Feb 2022 20:30:32 GMT

3mb is slow. 65mb is fast....er. Thank you for your reply. I'll see if I can find out why this is the case and see if there is a solution before wondering how much it will cost if it can't be resolved.

Re: Neighbours have fast broadband with yourselves and I have only been offered 3mb guaranteed packa

Anonymous — Thu, 17 Feb 2022 20:34:56 GMT

@licquorice

I was going by this.

Re: Neighbours have fast broadband with yourselves and I have only been offered 3mb guaranteed packa

licquorice — Thu, 17 Feb 2022 20:42:39 GMT

The cases that are covered by the lower charge will be very few and far between, not the norm.

@onewaysteps unless you post the required information, we are unable to help

Re: Neighbours have fast broadband with yourselves and I have only been offered 3mb guaranteed packa

onewaysteps — Thu, 17 Feb 2022 22:24:07 GMT

thank you for this. I was able to see what cabinet I am assigned to and also what my neighbour has. I am on 5 and they are on 11. I will add the pictures. Thank you. Just trying to work through what people have said to see if there is a resolution.

Re: Neighbours have fast broadband with yourselves and I have only been offered 3mb guaranteed packa

onewaysteps — Thu, 17 Feb 2022 22:26:41 GMT

It seems available on another cabinet. Maybe that cabinet is full? I really don't know but that is my neighbour. Just trying to work out how to show the screenshots.

Re: Neighbours have fast broadband with yourselves and I have only been offered 3mb guaranteed packa

licquorice — Thu, 17 Feb 2022 22:32:25 GMT

Use the camera icon in the toolbar. Only visible on the desktop site, not the mobile version of the forum.

Re: Neighbours have fast broadband with yourselves and I have only been offered 3mb guaranteed packa

imjolly — Thu, 17 Feb 2022 22:33:12 GMT

You need to use the camera icon.

Re: Neighbours have fast broadband with yourselves and I have only been offered 3mb guaranteed packa

onewaysteps — Thu, 17 Feb 2022 22:42:55 GMT

Re: Neighbours have fast broadband with yourselves and I have only been offered 3mb guaranteed packa

onewaysteps — Thu, 17 Feb 2022 22:43:42 GMT

thank you

Re: Neighbours have fast broadband with yourselves and I have only been offered 3mb guaranteed packa

onewaysteps — Thu, 17 Feb 2022 22:48:11 GMT

I hope it's not full. But you might be right.

Re: Neighbours have fast broadband with yourselves and I have only been offered 3mb guaranteed packa

imjolly — Thu, 17 Feb 2022 22:50:14 GMT

If that is your address at top and neighbour below then as you can see you are not on the same cabinet hence the difference in speed.

Before you ask openreach will not move you to another cabinet just to get better speed. This has been covered numerous times on the forum

Re: Neighbours have fast broadband with yourselves and I have only been offered 3mb guaranteed packa

onewaysteps — Thu, 17 Feb 2022 22:50:38 GMT

my hope now is that someone can check cabinet 11 to see if it's full and if not allow me to be switched to it if that's an option. Thank you for trying to help. It's really disappointing if I can't watch any shows and for security of the building.

Re: Neighbours have fast broadband with yourselves and I have only been offered 3mb guaranteed packa

onewaysteps — Thu, 17 Feb 2022 22:52:17 GMT

do you think the cabinet 5 might have a better speed for me in it if they did something? I can't imagine everyone in cabinet 5 only gets 3mb